Care Guide Support Specialist

Vera Whole Health

1d•$20 - $30•Remote

About The Position

apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.

Requirements

Minimum 1 - 2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
Two years of proven customer service and/or patient care experience
Strong communication skills, both verbal and written
Tech savvy- the ability to use and navigate members with our mobile technology
Able to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
Positive, friendly, and professional demeanor with customers
Adept at juggling multiple tasks and customer support requests at the same time
Familiarity with Salesforce Service Cloud and Google Suite is a plus
Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
High school diploma required or equivalent
Must be able to start on May 11, 2026, and be present for all training for the following six weeks.
Only candidates available to work Monday through Sunday will be considered.
Must complete 6 weeks of training with 100% attendance.

Nice To Haves

Medical office experience preferred but not required
Spanish speaking and writing are a plus
Familiarity with Salesforce Service Cloud and Google Suite is a plus

Responsibilities

Explanation of Benefits
Connecting members to designated benefit programs
Healthcare Service Pricing Estimates
Medical Billing disputes facilitation
Provider search
Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, appointment scheduling, and more.
Take ownership of resolving customer service and healthcare navigation issues
Takes ownership of quality, efficiency, casing, productivity, and other standards of world-class service
Keep customer information confidential and in compliance with HIPAA regulations
Manages case backlog attentively and documents each interaction in Salesforce
Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
Willingness to work occasional overtime, although this is rare. The typical schedule is Monday through Friday in addition to 4-hour shifts on Saturday and Sunday. Shifts start as early as 5:45 AM MST and the last shift ends at 7 PM MST (Remote)