Care Experience Manager

Aveanna Healthcare•Greensboro, NC

77d•$45,000 - $50,000

About The Position

Care Experience Manager (CEM) Join a Company That Puts People First! Thrive Specialty Pediatric Care is one of the largest private duty nursing companies in the nation and growing! Now that we have joined forces with Aveanna Healthcare, our care teams and our patient population have never been larger. At Aveanna, we're proud to foster a workplace culture that celebrates diversity, encourages connection, and supports our team members every step of the way. Here's what sets us apart What Makes Aveanna Different? Award-Winning Culture Recognized in Indeed's Work Wellbeing Top 100 Companies of 2024 Named Best Company for Work-Life Balance, Happiest Employees, Best Culture, and Best CEO by Comparably in 2024 Comprehensive Benefits Package Health, Dental, Vision, and Company-paid Life Insurance Paid Holidays, Vacation Days, and Sick Days Quarterly Bonus Opportunities Mileage Reimbursement 401(k) Savings Plan with Employer Matching Employee Stock Purchase Plan with a 15% Discount Tuition Discounts and Reimbursement Program (conditions apply) Nationwide Presence with Advancement Opportunities Employee Recognition Programs and Relief Fund Structured New Hire Orientation Employee Resource Groups for Community and Support Position Details Compensation:$45,000.00-50,000.00 base salary + quarterly bonuses + paid rotating on-call. Schedule: Monday-Friday, daytime hours Full-time with on-call rotations.

Requirements

High School Diploma or equivalent required; College Degree a plus.
Proficient in English; bilingual skills are a plus.
Healthcare experience is highly preferred.
Proficiency in Microsoft Office Suite (Word and Excel).
Strong organizational skills, ability to multitask, and thrive in a team environment.
Willingness to work an after-hours on-call schedule.

Nice To Haves

College Degree
bilingual skills
Healthcare experience

Responsibilities

Coordinate staffing needs and manage caregiver schedules.
Organize orientation and training for new caregivers.
Manage shift coverage for absences or tardiness.
Monitor and address cost containment to ensure efficient case assignments.
Evaluate and support staff performance with a positive approach.
Provide 24/7 on-call support to field staff, patients, and families (on a rotating basis).
Occasionally deliver supplies/equipment to homes as needed (mileage reimbursed).
Build and maintain strong relationships with caregivers and patients to ensure top-tier service.
Demonstrate problem-solving skills, initiative, and sound judgment.
Uphold and adhere to company policies and procedures.