Care Experience Manager

Aveanna Healthcare•Hackensack, NJ

51d•$45,000 - $48,000

About The Position

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes. As a Care Experience Manager (CEM), you'll play a vital role in supporting both our clients and caregivers - making a meaningful impact every single day. COMPENSATION: $45-48k base salary, plus bonus potential (up to 25% of salary based on branch performance),â¯cellâ¯phone reimbursement and on call pay. â¯Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1st year. Why You'll Love This Role On-call - phone-based support only, and you'll be paid for your time No hands-on clinical work required - focus on coordination and communication Be part of a purpose-driven team that's passionate about making a difference Opportunities for advancement and career growth Build lasting relationships with families and caregivers Make an impact in your community

Requirements

Bachelor's degree or equivalent work experience
2+ years of experience in sales, customer service, or a fast-paced office environment
Strong organizational and time management skills
Excellent communication, relationship-building, and problem-solving skills
Comfortable using MS Office and learning new systems quickly

Nice To Haves

Experience in recruiting or healthcare (preferred but not required)
Thrive in fast-paced environments
Are proactive, adaptable, and solution-oriented
Genuinely enjoy helping others
Want to grow into leadership or regional roles

Responsibilities

Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
Manage caregiver schedules to ensure the right match of skills and availability
Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
Maintain accurate and up-to-date records, schedules, and reports
Participate in the on-call rotation - phone support only, and paid
Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
Handle problem-solving with professionalism and empathy - turning challenges into opportunities
Manage performance and support the retention of caregivers through engagement and timely feedback