Care Experience Coordinator

CSU Careers • San José, CA

1d

About The Position

Reporting to the Director of Care Experience and Operations and receiving general work direction from the Care Experience Lead, the Care Experience Coordinator provides administrative, clinic, and health education support to ensure a welcoming and positive student experience. This role serves as a primary point of contact for students accessing Health Services, Counseling and Psychological Services, and Wellness & Health Promotion. The incumbent maintains confidential health information, coordinates patient access and scheduling, supports clinic operations, and assists with health education outreach efforts.

Requirements

• High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment
• Ability to compose and appropriately format correspondence to student-clients
• Knowledge of software applications such as word processing, Power Point, Excel, database management, and electronic recordkeeping
• Ability to prepare and deliver informational talks and lead group discussions with or without audio visual aids
• Ability to conduct interviews or focus groups to obtain data on campus community health habits and/or needs
• Ability to understand problems from a broader perspective, anticipate impact and adjust accordingly
• Ability to troubleshoot most office administration problems and respond to inquiries and requests related to the work area
• Ability to interpret and apply policies and procedures independently; consult and use judgment and discretion to act when precedents do not exist
• Ability to perform accurately in a detailed-oriented environment
• Ability to proof accuracy of entered/recorded information and numbers (amount, time, codes)
• Ability to organize, coordinate, and guide the work of others based on student-patient needs
• Ability to effectively handle interpersonal interactions at all levels and highly sensitive interpersonal situations
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies

Nice To Haves

• Community Health Worker Certification or Associates Degree in Public Health or equivalent field
• Two (2) years of directly related experience to the duties and responsibilities specified
• Experience providing direct student service
• Experience providing customer service via phone, including call centers

Responsibilities

• Greet and assist students in person and by phone, providing a welcoming and supportive experience
• Schedule appointments, manage check-ins, and coordinate patient flow
• Maintain accurate and confidential student health records in electronic systems
• Enter and update data in the Electronic Health Record (EHR) and related databases
• Prepare documents, reports, and correspondence
• Manage provider schedules and support meetings and daily operations
• Process billing information, collect payments, and maintain related records
• Order and maintain office and clinic supplies
• Provide basic troubleshooting for office technology and report complex issues
• Provide students with health information, program guidance, and referrals
• Support outreach and health education efforts to promote wellness services
• Educate students about policies, procedures, and privacy rights
• Assist with tracking clinic activity, generating reports, and collecting patient feedback
• Support quality improvement efforts and special projects as assigned

Benefits

• San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED