Care Delivery Tele Sales Agent

CenterWell

19h • Remote

About The Position

Become a part of our caring community and help us put health first The Care Delivery Tele Sales Agent conducts selling activities related to inbound and outbound calls within a care delivery setting. The Care Delivery Tele Sales Agent work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Position Summary Reporting to the Manager of the Telephonic Sales Team, the Telephonic Sales Agent will focus on converting prospects to patients of PIPC through receiving inbound calls and making outbound calls. Roles & Responsibilities Responsible for converting Medicare eligible callers to become patients during telephonic conversations Receive inbound calls from prospective PIPC patients to educate and provide them with the PIPC value proposition and the benefits and features of being a PIPC member; act as the first point of contact with Humana Proactively anticipate member needs and questions in order to provide guidance and stellar customer service Team with community engagement managers and field sales agents to understand deep knowledge of market specifics and partner together in sales Convey value-added information in a conversational format to allow prospects to make informed decisions Foster a competitive, sales mindset, enabling the business to grow Document and modify contact notes across multiple CRM systems as necessary to properly document interactions with prospects and patients Maintain and update knowledge repository and FAQs for designated market Achieve and maintain performance levels to established standards Utilize job knowledge and experience to provide creative ideas to the team to improve the process, techniques, and member experience Flourish within a Telephonic Sales environment where performance metrics are closely monitored to ensure that quality and productivity standards are maintained while working independently Retain confidential information and protect both member and company assets Perform general customer service tasks for callers as needed Use your skills to make an impact

Requirements

• Demonstrates strong verbal communication skills
• Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
• Simplify complexity and integrate internal efforts to deliver an optimal customer experience
• Comfort working in a telephonic intensive environment
• Proficient in Microsoft Outlook, Word, and Excel
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Bachelor’s degree
• Telephonic sales experience
• Understanding of value-based primary care and/or Medicare Advantage
• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance

Responsibilities

• Responsible for converting Medicare eligible callers to become patients during telephonic conversations
• Receive inbound calls from prospective PIPC patients to educate and provide them with the PIPC value proposition and the benefits and features of being a PIPC member; act as the first point of contact with Humana
• Proactively anticipate member needs and questions in order to provide guidance and stellar customer service
• Team with community engagement managers and field sales agents to understand deep knowledge of market specifics and partner together in sales
• Convey value-added information in a conversational format to allow prospects to make informed decisions
• Foster a competitive, sales mindset, enabling the business to grow
• Document and modify contact notes across multiple CRM systems as necessary to properly document interactions with prospects and patients
• Maintain and update knowledge repository and FAQs for designated market
• Achieve and maintain performance levels to established standards
• Utilize job knowledge and experience to provide creative ideas to the team to improve the process, techniques, and member experience
• Flourish within a Telephonic Sales environment where performance metrics are closely monitored to ensure that quality and productivity standards are maintained while working independently
• Retain confidential information and protect both member and company assets
• Perform general customer service tasks for callers as needed

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level