Care Data Insights Manager

athenahealth • Belfast, ME

3d • $90,000 - $154,000

About The Position

The US Care Data Insights Manager role is responsible for transforming complex performance and sentiment data into clear, executive-ready insights that guide care strategy and investment decisions across athenahealth. The role leads cross-functional analysis of NPS and other performance indicators, builds narratives and provides insights that inform leadership priorities, and manages programs that track impact over time. This position plays a critical role in aligning stakeholders around multi‑year trends, opportunities, and risks related to care experience and outcomes.

The Care Strategy, Sentiment, and Insights team turns complex data into clear stories that help our organization make smarter decisions about how we deliver care today and in the future. We connect customer sentiment, performance metrics, and business goals to identify what’s working, where we can improve, and how to prepare for what’s next. Our goal is to empower partners and leaders with the insight, alignment, and accountability needed to elevate the care experience while also informing the long-range strategic plan for Customer Care.

Requirements

• Bachelor’s degree in business, analytics, economics, healthcare administration, or a related field; advanced degree preferred but not required.
• 6+ years of experience in analytics, strategy, consulting, or business operations, preferably in healthcare or SaaS.
• Demonstrated experience producing executive-level insight decks, dashboards, and recommendations that drive decisions.
• Experience managing cross functional initiatives and influencing stakeholders without direct authority.
• Strong analytical and storytelling skills with the ability to translate complex data into clear, concise narratives for executive audiences.
• Proficiency with data visualization and BI tools (e.g., Tableau, Power BI, Looker) and comfort working with large datasets.
• Familiarity with NPS, customer experience metrics, and performance measurement frameworks.
• Excellent program management, organization, and stakeholder management skills.
• Strong written and verbal communication skills, including experience developing executive-ready presentations.

Responsibilities

• Translate quantitative and qualitative data into clear insight packages that shape decision options, recommended actions, and projected business or customer impacts.
• Synthesize NPS, operational metrics, and external benchmarks to identify trends, risks, and emerging opportunities in care experience and performance.
• Lead program management for cross-functional initiatives tied to care performance, sentiment, and readiness assessments.
• Track initiatives, milestones, and outcomes; coordinate owners and follow up on leadership reviews and external assessments.
• Partner with Analytics, Data, and Product teams to design and enhance NPS and performance dashboards.
• Define and maintain KPI frameworks, ensure data quality, and surface performance drivers and variances.
• Enable stakeholder adoption of dashboards by teaching usage, interpretation, and signal-to-action translation.
• Develop analyses and materials for strategic retreats, leadership roadshows, and executive forums.
• Create multiyear performance views, scenario analyses, and briefing materials to support planning and executive decision-making.
• Create executive-ready insight packages and narratives that translate data into clear options and action plans for leadership.
• NPS and performance dashboard requirements, usage guidance, and ongoing enhancement recommendations.
• Retreat and roadshow analyses, materials, and summaries of decisions and follow-ups.
• Multi‑year performance reports and trend analyses across key care metrics.
• Assessment of readiness documentation and stakeholder briefing materials.
• Initiative trackers, status reports, and outcome summaries.
• General comfortability and curiosity around AI tools

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility.
• While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
• With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees