Care Coordinator

FoundCare, Inc.-posted 3 months ago
West Palm Beach, FL
51-100 employees
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The primary purpose of this position is to serve the immediate health and psychosocial needs of clients by providing information, advice, and referral services. The role involves collaboration with physicians, care teams, and other staff members to ensure patients are directed to the appropriate level of care resources and services. It also includes overseeing care transitions, tracking patient referrals, and ensuring timely communication regarding referrals and appointments. The position requires conducting intake/enrollment screenings, maintaining documentation, and adhering to departmental policies and performance measures.

  • Collaborate with physicians, care teams, and other staff members to ensure patients are directed to appropriate care resources and services.
  • Oversee and ensure appropriate care transitions across the care continuum.
  • Track, coordinate, and communicate patient referrals.
  • Ensure referrals are addressed in a timely manner.
  • Remind patients of scheduled appointments.
  • Maintain up-to-date primary care charts with information on specialist consult reports.
  • Conduct intake/enrollment screening and document all services and referrals on a service plan.
  • Complete documentation, scheduling, and work in Epic as it pertains to job duties.
  • Maintain awareness of individual and departmental performance measures.
  • Determine client needs and provide referrals to social services programs.
  • Document all care provided, directly or indirectly.
  • Maintain client confidentiality.
  • Attend FoundCare programs and community meetings.
  • Demonstrate professional communication behavior toward patients, customers, and coworkers.
  • Become familiar with local community resources.
  • Comply with all FoundCare program policies and procedures.
  • Assist with agency fundraising activities as requested.
  • Attend and participate in meetings, daily huddles, seminars, and in-service training.
  • Perform other duties as assigned.
  • Knowledge of Social Work and community resources.
  • Ability to communicate effectively with others, with or without an interpreter.
  • Familiarity with medical terminology in registration tasks and front desk operations.
  • Ability to review, understand, and apply concepts from training programs and professional literature.
  • Excellent interpersonal, organizational, and communication skills.
  • Ability to multi-task and stay organized.
  • Typing speed of 30 words per minute and basic computer proficiency, including Outlook, MS Word, and Excel.
  • Understanding of the FoundCare program and related agencies.
  • Experience in medical records and EMR billing systems; knowledge of community/insurance programs.
  • Ability to provide educational information about safer sex practices.
  • Associate degree in health management preferred.
  • Cultural sensitivity to diverse populations, including those infected with HIV.
  • Bilingual in English and Haitian Creole/Spanish highly desirable.
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