CARE Coordinator

Hospice Of Michigan • Ann Arbor, MI

434d

About The Position

The Care Coordinator plays a crucial role in the NorthStar Care Community, serving as the first point of contact for patients and families seeking hospice care. This position requires empathy, professionalism, and a strong understanding of hospice services, ensuring effective communication and coordination of care among various stakeholders.

Requirements

• Associate's degree in a business-related or social services field or a minimum of five years of full-time healthcare, hospice care, or business operations work required; Bachelor's Degree preferred.
• A minimum of two years of telephone-related experience required; experience in a healthcare environment preferred.
• Strong proficiency in Microsoft Office products, especially Excel spreadsheets and database management.
• Excellent interpersonal skills, sound judgment, and effective organizational skills.
• Ability to maintain confidentiality and promote positive relationships at all levels.
• Must be able to read, write, and speak English effectively for all essential job functions.
• Familiarity with standard office business machines and ability to coordinate multiple tasks simultaneously.

Nice To Haves

• Experience in a healthcare environment is highly preferred.

Responsibilities

• Communicates and interacts with guests, customers, and employees in a courteous and professional manner.
• Understands and communicates hospice philosophy and services clearly to callers.
• Processes and enters referrals during high call volumes and after hours as needed.
• Schedules admission visits and collaborates with triage RNs to manage patient calls and dispatch field staff.
• Updates and manages the content of the Whiteboard for patient visits and comfort calls.
• Assists triage RNs with daily reports and communicates with partner staff for shift reports.
• Navigates multiple electronic medical records to assist patients and families effectively.
• Enters information into electronic documentation systems in a timely manner.
• Responds proactively to crisis calls and resolves situations for positive outcomes.
• Reviews and analyzes patient files and incoming paperwork daily.
• Documents conversations with patients, families, and staff in the electronic patient record system.
• Addresses external customer inquiries and service delivery issues in collaboration with operations managers.
• Coordinates communication for care provision and scheduling with interdisciplinary team staff.
• Processes incoming and outgoing mail efficiently.

Benefits

• Full-time position with variable hours/shifts including weekends.
• Opportunity to work in a supportive and collaborative environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree