Care Coordinator

Virtual Agent • Tampa, FL

244d

About The Position

Join our team as a Care Coordinator where you'll play a vital role in ensuring patients receive seamless healthcare services from initial evaluation through treatment completion. This position requires exceptional organizational skills, healthcare knowledge, and a passion for patient advocacy.

Requirements

• Prior experience as a Care Coordinator or Medical Assistant required (2+ years preferred)
• Strong understanding of healthcare coordination processes and terminology
• Exceptional communication skills, both written and verbal
• Advanced problem-solving abilities and analytical thinking
• Excellent multitasking capabilities while maintaining attention to detail
• Intermediate proficiency with Microsoft Office suite, particularly Outlook
• Experience with medical software platforms highly valued
• Contact center or customer service background a plus
• Ability to maintain strict confidentiality and adhere to security protocols

Nice To Haves

• Bilingual skills considered an asset

Responsibilities

• Serve as the primary point of contact for medical offices, insurance adjusters, nurse case managers, and patients
• Coordinate and manage comprehensive treatment plans, ensuring accurate documentation and scheduling
• Process treatment authorizations and promptly schedule approved appointments
• Review and respond to inquiries from stakeholders in a timely, professional manner
• Educate provider offices on required documentation protocols and submission guidelines
• Obtain and verify all necessary appointment documentation from healthcare providers
• Escalate complex issues to appropriate leadership channels when necessary
• Contribute to process improvement initiatives and system enhancement recommendations
• Participate in testing and implementation of system/process improvements

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED