Care Coordinator, Customer Engagement Team - Evernorth Behavioral Health - Remote

Cigna Healthcare

1d • $24 - $37 • Remote

About The Position

This position is responsible for supporting a variety of Behavioral Coaching and Clinical programs. Connecting with members to provide telephonic education, support and resources. Responsibilities: Delivers information about and enrolls members in the Behavioral Coaching and Clinical Programs. Conducts post-discharge after care follow up for our customers for outpatient levels of care. Outreach customers to advise of appointment availability, in-network provider listings, insurance benefits and community resources. CCs provide information and general encouragement. Provides exceptional customer service and collaborates effectively with daytime OP BH Licensed Clinicians to ensure proper access and utilization of benefits. Effective management of Outlook bins, TruCare queues, Program Referral Tool and Providerlink. Contributes constructively in team meetings and with matrix partners in a manner to enhance relationships and to improve communication and procedures relevant to team functioning. Performs additional stretch tasks/projects as needed, requested or assigned. Complies with all Evernorth Behavioral Health policies and Standard Operating Procedures. Takes initiative for continued professional development. Ability to be flexible with the amount of change as there will be a significant amount of staff training as new systems, workflows, and projects are rolled out. Educate and enroll members in Careforth

Requirements

• Bachelor’s degree required.
• Superior problem solving skills and possess excellent judgment.
• Requires the ability to prioritize, switch-task, and organize workload independently.
• Systems-savvy with ability to retain and implement complex procedural workflows.
• Ability to work both independently and collaboratively as a team member.
• Demonstration of creativity and self-initiative, with ability to work with some autonomy.
• Strong passion for speaking to and assisting customers to improve their health, well-being and sense of security.
• Operate with a sense of urgency.
• Professional demeanor with excellent communication and phone skills.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

• Preferred experience in a behavioral health services setting working with mental health and substance use disorders.
• Preferred competency in using a variety of platforms including: CAMS/DG, TruCare, PRT in CCV or the ability to develop these skills very quickly.

Responsibilities

• Delivers information about and enrolls members in the Behavioral Coaching and Clinical Programs.
• Conducts post-discharge after care follow up for our customers for outpatient levels of care.
• Outreach customers to advise of appointment availability, in-network provider listings, insurance benefits and community resources.
• Provides exceptional customer service and collaborates effectively with daytime OP BH Licensed Clinicians to ensure proper access and utilization of benefits.
• Effective management of Outlook bins, TruCare queues, Program Referral Tool and Providerlink.
• Contributes constructively in team meetings and with matrix partners in a manner to enhance relationships and to improve communication and procedures relevant to team functioning.
• Performs additional stretch tasks/projects as needed, requested or assigned.
• Complies with all Evernorth Behavioral Health policies and Standard Operating Procedures.
• Takes initiative for continued professional development.
• Ability to be flexible with the amount of change as there will be a significant amount of staff training as new systems, workflows, and projects are rolled out.
• Educate and enroll members in Careforth

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level