Care Coordinator

Honeydew

1d•$15•Remote

About The Position

As a Care Coordinator at Honeydew, you'll be the thoughtful voice during someone’s treatment – the person who crafts messages that make patients feel heard, supported, and confident in their skincare journey. This isn't just customer service, it’s healthcare. You know that feeling when someone actually listens to your healthcare concerns? When you're not just another ticket number or appointment slot? That's what you'll create every single day at Honeydew – one message at a time. If you join us, you'll be central to our mission as a trusted guide helping people navigate one of the most frustrating parts of modern life: getting healthcare that works.

Requirements

High school diploma or equivalent
You're an exceptional writer and speaker – clear, warm, professional across every channel
You type at least 40 WPM
You’re comfortable with Gmail and Chrome (or similar)
Rock-solid internet and a private workspace – HIPAA compliance isn't optional, and dropped connections aren't an option
You have a customer service mentality but understand healthcare isn't retail – empathy and professionalism are your baseline, not your ceiling
You thrive working independently – no one's looking over your shoulder, and you don't need them to
You're coachable and collaborative – you take feedback as fuel, not criticism, and communicate openly with the team
Customer service experience – you’ve turned "difficult customers" into your happiest ones
Healthcare or clinical support background – you speak the language and understand the stakes
Remote work experience – you've already figured out how to stay focused when Netflix is two clicks away

Nice To Haves

Comfortable with Slack and Zoom – if you're not, no stress, you'll be fluent in a week

Responsibilities

Master the art of written communication – crafting clear, warm, professional messages via app chat that make patients feel supported (this is 99% of your patient interaction)
Turn healthcare chaos into clarity through thoughtful, detailed written responses that anticipate questions before they're asked
Coordinate directly with pharmacies and labs via phone to troubleshoot prescription issues, insurance hiccups, and delivery problems
Connect with dermatology providers as needed to ensure care plans stay on track
Keep meticulous records because details matter when it's someone's health on the line
Bridge the gap between patients, providers, and insurance companies through strategic communication across channels
Partner with medical teams to communicate care plans that actually fit into people's real lives
Monitor patient progress through ongoing messaging, troubleshoot obstacles, and celebrate wins along their journey