Bi-Lingual Care Coordinator

Companions and Homemakers • Newington, CT

1d

About The Position

The role of the Scheduling Coordinator is to ensure that clients care needs are met in the shortest amount of time possible with consistency in scheduling. In addition to supporting caregivers with their shift preferences and availability, the Scheduling Coordinator works collaboratively across departments and documents appropriately.

Requirements

• High School diploma or equivalent required.
• 1-year recent experience as a Scheduling Coordinator in a home care agency or other healthcare field.
• Competency in Microsoft applications including Word, Excel, and Outlook
• Ability to work effectively both independently and as part of a team.
• Excellent telephone and customer service skills
• Must pay attention to detail, stay organized, and be flexible
• Read, write speak and understand English and Spanish

Responsibilities

• Schedules caregivers based on client needs.
• Updates schedules and documents appropriately in our software system.
• Responds timely to any calls from clients or caregivers.
• Communicates with client regarding schedule changes, tardiness or any situations that require communication.
• Communicates client schedules to caregivers and job duties for assigned shifts.
• Escalates issues appropriately
• Maintain confidentiality of all information pertaining to employees, clients and client’s family members.
• May be required to work an On-Call Shift on a rotating schedule
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees