Care Coordinator

Cayaba Care

8h • $22 - $26

About The Position

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Cayaba Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.
Cayaba Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.
We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Cayaba Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices.
The Care Coordinator is the central coordinator of our maternal care program and plays a critical role in ensuring a seamless, supportive experience for the families we serve. As the first point of contact for members, you’ll guide them through their journey with empathy, clarity, and care. You’ll work closely with Maternity Navigators—who serve as maternal health specialists—and other interdisciplinary team members to coordinate care, manage logistics, and proactively engage families. Your role blends operational excellence with a deep commitment to member support, engagement, and retention.

Requirements

• High School diploma or equivalent
• 1-2 years of experience as a patient care coordinator or community health worker in a fast-paced environment.
• At least 1 year of consistent EHR/EMR experience, specifically in scheduling, insurance verification, or revenue cycle settings.
• Experience verifying insurance.
• Strong attention to detail and ability to multitask effectively.
• Excellent verbal and written communication skills.
• Authorized to work and currently residing in the United States.
• Ability to take direction, learn quickly, and work independently in a high-growth startup environment.
• Highly organized, self-motivated, adaptable, and collaborative.
• Passion for healthcare and aligned with our mission to transform maternal care.

Nice To Haves

• Experience with tools such as Spruce (tasks/texting/phone), Acuity (scheduling), Athena (EHR), or RingCentral.

Responsibilities

• Serve as the first point of contact for members, handling calls, texts, and messages with empathy and professionalism.
• Triage communication and direct to the appropriate care team member, including Maternity Navigators, based on the nature of the inquiry.
• Establish trust with members by offering timely, thoughtful, and culturally competent support throughout their care journey.
• Verify member insurance and ensure all required forms (e.g., consent forms) are complete and up to date.
• Schedule and confirm enrollment, follow-up, and wraparound visits.
• Maintain real-time visibility into care team schedules using our scheduling dashboard, ensuring timely and efficient coordination.
• Anticipate member and team needs, minimizing gaps in care and preventing avoidable delays.
• Build ongoing relationships with members through proactive outreach, check-ins, and reminders that help them stay engaged with their care plan.
• Identify and escalate risks to member engagement or satisfaction early, and partner with Maternity Navigators and other specialists to address concerns.
• Act as a knowledgeable resource for families, helping them navigate non-clinical supports such as childcare resources, transportation, lactation services, WIC, Medicaid benefits, and more.
• Maintain a curated list of local and state community resources and ensure members are aware of and able to access services that support their whole-family needs.
• Coordinate referrals to external programs and follow up to ensure members received what they needed.

Benefits

• Recharge with annual paid holidays off.
• Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
• Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.
• Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
• Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
• Vision Insurance: Coverage for routine eye exams and eyeglasses.
• Life Insurance: Financial protection for your beneficiaries.
• Disability Insurance: Short-term and long-term coverage in case of illness or injury.
• 401(k) Retirement Plan: Opportunity to save for the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED