Care Coordinator - Commack

SBHU•Commack, NY

About The Position

The care coordinator will work as part of the member services team that supports 9/11 responders. The role will require working with confidential information and the need to work with families and patients on sensitive health issues. The care coordinator plays a vital role in the call center interacting with members, assessing their needs and assisting the patient with navigating the Program’s resources. The candidate must possess a high level of professionalism and have excellent communication skills.

Requirements

Bachelor's degree (foreign equivalent or higher). In lieu of a Bachelor's degree, any combination of higher education and/or administrative experience totaling four (4) years may be considered.
One (1) year of full-time administrative experience in a healthcare setting.
Ability to utilize various computer programs, specifically Microsoft Word and Excel.
Experience maintaining spreadsheets, data-entry, navigating electronic medical records and/or databases.

Nice To Haves

Experience in electronic clinic scheduling.
Experience with assisting patients in navigating healthcare systems, healthcare insurance and/or public healthcare programs.
Experience working with patients with comorbid health issues, including cancer, PTSD, sleep apnea and dementia.
Experience and/or knowledge of the program standards of the World Trade Center Health Program.

Responsibilities

Provide Administrative Clerical Support Work in collaboration with the case management team and care providers to provide administrative and clerical support.
Schedule and maintain schedules for case management and other special programs, such as nutrition.
Assist with creating and maintaining spreadsheets and databases for provider and community resources such as behavioral health services, disease care management specialist, home care providers.
Produce and maintain thorough, accurate and timely documentation, including notes in the Electronic Medical Records (EMR) system. Documentation of interactions with members with details about services provided and topic and outcome of call.
Provide Direct Care Coordination The position is part of call center that provides assistance to a variety of inquiries and assists in navigating care for referrals, durable medical equipment, and authorizations.
Follow-up with patients, provider offices and internal staff to ensure access to care and efficiency in care delivery.
Educate patients and families to understand WTC Program and limitations in coverage.
Assist with care coordination activities including referrals, authorizations, transition care planning, integrated care delivery, and follow-up.
Assist with member pre-screenings assessments, face to face assessments, and acuity assignment.
Regularly collaborate with case management, coordinate, and communicate with member providers, mental health providers, and family members.
Attend and participate in meetings and training sessions, as required.
Provide coverage for the case management department in various concentrations.
Other duties as assigned.