On-Call

Spear Physical and Occupational Therapy•New York, NY

8d•Hybrid

About The Position

Spear Physical and Occupational Therapy is seeking a highly organized, patient-focused Care Coordinator to support three of our most dynamic service lines: Telehealth , On-Call (in-home care) , and our Inspir clinic within a senior living community . Unlike a traditional front desk role tied to a single clinic, this position serves as a central coordination hub , ensuring patients across multiple care settings receive seamless, timely access to therapy services. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering an exceptional patient experience. What Makes This Role Unique Exposure to multiple care delivery models : virtual, in-home, and in-clinic A central role that directly impacts patient access and experience across services Opportunity to work with diverse patient populations, including seniors in a residential setting Hybrid work flexibility (in-person + remote days) Schedule & Location Primarily based at our Inspir clinic on the Upper East Side Hybrid schedule with potential remote workdays depending on business needs Why Join Spear At Spear, we are committed to delivering life-changing care through both innovation and human connection. Our Care Coordinators play a critical role in that mission—serving as the first and ongoing point of contact for our patients.

Requirements

1–3 years of experience in a healthcare administrative, front desk, or care coordination role preferred
Strong organizational skills with the ability to manage multiple workflows simultaneously
Excellent communication and interpersonal skills
Comfort working with technology, including EMR systems and scheduling platforms
Ability to adapt quickly in a dynamic, patient-centered environment
High attention to detail and accuracy, especially with scheduling and payments
A proactive, solutions-oriented mindset

Responsibilities

Coordinate and manage patient scheduling across Telehealth, On-Call, and Inspire services
Serve as the primary point of contact for patient inquiries via phone, email, and online platforms
Facilitate urgent and same-day Telehealth appointment requests
Schedule in-home (On-Call) visits and communicate logistics with clinicians and patients
Support scheduling and front desk operations for the Inspir clinic
Collect copays and manage patient financial transactions accurately
Communicate coverage details to Telehealth patients
Maintain accurate patient records and documentation in EMR systems
Collaborate closely with clinicians and internal teams to ensure continuity of care
Troubleshoot scheduling conflicts and provide real-time solutions