Care Coordinator
About The Position
Nexus HR is seeking a Care Coordinator to join our team. This pivotal role requires strong organizational and communication skills, attention to detail, and the ability to manage multiple cases while enhancing overall patient experience and operational efficiency. The Care Coordinator manages the entire patient care coordination and intake process for infusions and injectable therapies. Serving as the primary point of contact, this role ensures seamless communication between patients, the clinical intake team, and the authorization team—from provider order to treatment completion. The Care Coordinator ensures timely scheduling, patient support, and cross-department collaboration to enhance efficiency and patient experience.
Requirements
- Experience in healthcare coordination, medical assisting, or patient advocacy preferred.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent communication and follow-up abilities to ensure patient and provider alignment.
- Self-motivated, detail-oriented, and proactive in driving efficiency and patient satisfaction.
- Skilled in problem-solving and escalating issues to maintain workflow continuity.
- Effective collaboration with authorization, intake, and billing teams to ensure compliance and streamline operations.
Nice To Haves
- Knowledge of infusion therapies, biologics, and injectable treatments is a plus.
- Proficiency in Greenway, WeInfuse, or similar EHR/infusion platforms preferred.
Responsibilities
- Oversee the full coordination process for infusion and injectable therapies from provider order to treatment scheduling.
- Manage provider orders in Greenway and ensure timely patient contact within 24 hours.
- Guide patients in completing required medical documentation for approval.
- Coordinate with intake and authorization teams to secure prompt prior approvals.
- Serve as the main liaison between patients and internal teams to ensure smooth workflow.
- Monitor LMN submissions, billing follow-ups, and appeals to avoid treatment delays.
- Track denials, ensure timely resubmissions, and uphold workflow accountability for greater efficiency.
Benefits
- 401(k)
- Health, dental, and vision insurance
- Paid Time Off
- Professional Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
