Care Coordinator

SonderMind Careers•Denver, CO

2d•Remote

About The Position

As a Care Coordinator, you will be at the forefront of our mission to make therapy accessible for all. You will be our customer’s initial contact and provide primary support for clients seeking care. In this role, you will also work with external partners and healthcare systems and utilize various technologies to ensure the client is connected and maintains the required support through an episode of care. Successful candidates will be able to communicate effectively, think critically to resolve issues, be willing to learn, be open to feedback, and be champions of the SonderMind brand while working in a fully remote environment. This is an excellent opportunity for those with experience in care coordination and/or recent college graduates or people looking for a career pivot and want to join a high-growth organization where they can advance their careers. Your journey at SonderMind will be about more than just a job; it will be about personal fulfillment, professional growth, and the chance to leave a lasting legacy in the world of mental health.

Requirements

Strong desire to assist clients and provide support to those seeking mental health care
Ability to work with people in vulnerable situations
Strong communication skills, both written and verbal
Motivated and eager to learn, ability to adapt to new technologies, processes, and workflows
Strong problem-solving skills and attention to detail
Flexibility to work in a fast-paced, dynamic environment
Goal-oriented with a strong drive to achieve results
Openness to feedback and a commitment to personal and professional development

Responsibilities

Provide primary support for clients seeking care to manage their mental and behavioral health wellness.
Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care.
Utilize a consultative approach to assist with identifying the correct provider for care.
Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary.
Interact with external partners and healthcare systems to ensure access to care.
Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care.
Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members.
And other responsibilities and ad-hoc projects from time to time based on business needs.

Benefits

The hourly rate is $21.64.
A generous PTO policy, with a minimum of three weeks off per year
A holiday schedule that follows standard U.S. holidays
Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
Join teammates from across the country at our annual company gathering
Company shutdown between Christmas and New Year’s
Supplemental life insurance, pet insurance, commuter benefits, and more