Care Coordinator (Hybrid) - White Bear Lake, MN

North Homes Children & Family Services•White Bear Lake, MN

2d•Hybrid

About The Position

Join our team as a Care Coordinator in a hybrid, full-time role where you can make a meaningful impact in the lives of individuals and families. As a key member of our metro team, you will play a vital role in ensuring clients receive timely, coordinated, and person-centered care that supports their overall well-being. In this position, you will assess client needs through intake and preliminary screenings, connect individuals and families to appropriate services and community resources, and collaborate with internal and external partners to develop and implement effective treatment plans. You will help address Social Determinants of Health (SDOH), support referral management and scheduling, and maintain accurate, timely documentation within electronic client record systems. Additionally, you will participate in multidisciplinary team meetings, monitor Encounter Alert Service (EAS) notifications and follow up on hospital or emergency department discharges, and ensure ongoing communication across provider caseloads to promote continuity of care. This role also includes participating in rotation weeks for new client inquiries and referrals, assisting with annual paperwork and releases of information, and completing other related duties as assigned.

Requirements

High School Graduate or GED
Individual must be non-judgmental in regards to lifestyle, race and/or economic status.
Must be able to pass a DHS background study and meet applicable requirements and regulations.
Must be at least 21 years old and have a valid Minnesota Driver’s License.
Excellent client center care, interpersonal and organizational skills
Ability to multi-task in a fast pace environment
Excellent oral and written communication
Ability to be a team player
Ability to use good judgement in a highly emotional and demanding situations
Knowledgeable about community resources
Ability to adapt and deal with challenging situations and changes
Ability to use Electronic Medical Record (EMR) system
Ability to be compassionate, empathic, caring, and understanding of individuals and family’s situations
Able to professionally collaborate with internal and external providers and agencies.
Maintain confidentiality
Be non-judgmental in regards to lifestyle, race and/or economic status.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Experience and knowledge in behavioral health programming.
2 years of college in a healthcare or human service related field or 3 years of experience preferably working within a behavioral health clinic or social services.

Responsibilities

Assess client needs through intake and preliminary screenings
Connect individuals and families to appropriate services and community resources
Collaborate with internal and external partners to develop and implement effective treatment plans
Help address Social Determinants of Health (SDOH)
Support referral management and scheduling
Maintain accurate, timely documentation within electronic client record systems
Participate in multidisciplinary team meetings
Monitor Encounter Alert Service (EAS) notifications and follow up on hospital or emergency department discharges
Ensure ongoing communication across provider caseloads to promote continuity of care
Participate in rotation weeks for new client inquiries and referrals
Assist with annual paperwork and releases of information
Complete other related duties as assigned

Benefits

Flexible hybrid work model – a mix of in-office collaboration and remote work options for full-time schedules to fit your life.
Supportive team environment with opportunities for growth.
Meaningful impact in the lives of clients and families every day

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