Care Coordinator

Bluebird Kids Health • West Palm Beach, FL

17d

About The Position

Bluebird Kids Health is seeking a dynamic Care Coordinator for our CARES Center (Center for Access to Resources, Education, and Support). The ideal candidate is a self-starter with strong interpersonal skills, experience in a medical receptionist role, and a proven ability to deliver results in a fast-paced, growth-oriented environment.

Requirements

• 2- 4 years in a comparable role, or pediatric front office/medical administrative role.
• Experience in healthcare, social services, or childhood education, and familiarity with services available in South Florida
• Strong communication and interpersonal skills
• Ability to build rapport with community partners in the medical neighborhood
• Ability to work independently with a strong sense of focus.
• Strong attention to detail
• Excellent organizational and time management skills to handle multiple tasks and projects effectively
• A self-motivated, adaptable, and proactive attitude suitable for a high-growth environment
• Knowlege of basic medical terminology
• Basic computer operations and EMR
• Knowlege of referral and coordination practices.

Responsibilities

• Manage provider’s Clinical Inbox, including but not limited to Clinical Documents, Admin/Phone messages and Unknown Documents.
• Answer live calls on the referral line and respond to voicemail messages in a timely manner. Schedule follow up ADD/ADHD, Behavioral Consults, and Well Child Check-ups as needed. Manage all requests for mental health services and referrals. Manage requests for prescription refills. Verify patient demographics during every patient interaction/communication.
• Provide clear, thorough and accurate documentation of all interactions with patients and other individuals on behalf of patients in the patient’s EMR.
• Follow organizational guidelines regarding the use of EMR in compliance with HIPAA and patient confidentiality standards.
• Coordinate referrals for patients going outside the medical home for care, including STAT specialist appointments and procedures such as MRI, CT, U/S, and X-rays. Process necessary authorizations and follow up appointments.
• Manage coordination of chronic patients.
• Provide 504 letters as needed.
• Assist with scanning documents to patients’ charts.
• Maintain supply of specialists’ business cards for distribution to patients.
• Monitor appointment ticklers to proactively schedule appointments.
• Assist patients requiring Mental Health services.
• Perform other duties as assigned.

Benefits

• The opportunity to support best-in-class community outreach activities within a mission-driven pediatric care delivery organization.
• A competitive compensation package with performance incentives and, for some roles, equity participation.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Other programs include employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short- and long-term disability benefits, and other exclusive employee benefits.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed