Care Coordinator for our CSP Team at Post Rd

Thrive Behavioral Health•Warwick, RI

1d•Onsite

About The Position

Care Coordinator provides support to Thrive clients, in collaboration with the Access (Intake), Outreach or treatment teams throughout the agency, to alleviate mental health and/or substance use distress and eliminate access barriers to treatment and provide needed resources for all clients served. As the agency social determinants of health (SDOH) ambassador, the Care Coordinator works to eliminate the environmental factors that have a major impact on each client’s health, well-being, and quality of life. These factors could include access to healthy food, physical activity opportunities, appropriate clothing, safe housing, heating/utility assistance, employment/education, childcare, and transportation. At Thrive, each client’s physical health care and mental health are considered equally important for wellbeing and living a healthy lifestyle. The Care Coordinator is responsible for ensuring that each client receives the proper referrals and appointments for primary care, specialists, dentists and other healthcare providers as identified in the SDOH/needs assessment. This position is primarily office based and has administrative responsibility for outreaching, coordinating and tracking follow up of client’s access to these needed supports as part of their recovery plan for mental health and or substance use recovery. The care coordinator carries a caseload that enables consistently meeting CCBHC program requirements, collaborates with other Thrive providers and community providers as well as outside agencies; adheres to agency, state, federal, and licensing board guidelines regarding ethical practices, billing, and documentation.

Requirements

High School diploma or GED required.
Excellent oral and written communication and coordination skills.
Must be detailed oriented and have a passion, patience and persistence to help others.
Must be able to multitask and work independently.
Experience with using a computer and familiarity with an electronic health record.
Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

Nice To Haves

Associate degree in psychology, social work or a human services related field or equivalent experience such as from taking classes to become a certified peer recovery specialist, community health worker or enrolled in a case management certification program, preferred.
Minimum of one-year work experience in the behavioral health field or related social service field, preferred.

Responsibilities

In collaboration with the Access, Outreach or treatment teams, outreaches internal and external providers and specialists, community resources and other social service agencies to coordinate a client’s physical health care needs, their SDOH needs and other barriers as identified in the SDOH/needs assessment. The Care Coordinator will continue to address each need identified, working in collaboration with the assigned case manager and can move between Thrive programs to meet the needs of each client.
Tracks in the EHR when referrals are made, if appointments are kept, and if need is resolved. Troubleshoots when needs are not met and works to meet all needs identified in the SDOH/needs assessment.
Assists Thrive case managers, benefits specialists and housing support specialists to provide client with support and guidance when completing necessary paperwork including registration forms, releases of information, screenings, providing necessary referrals and follow up, organizing transportation and other needs identified by the Access, Outreach or treatment teams.
Assists clients with gathering necessary personal identifying information to complete paperwork or applications for resource eligibility.
Enters all necessary information in the client record such as progress notes, billing information and data in a timely manner and in accordance with Thrive standards.
Researches and stays updated on additional resources and supports available that will assist Thrive clients and shares new resources with colleagues.
Through outreach and networking, establishes on-going relationships with community providers, agencies, resources, and advocacy groups to collaborate, build health equity and establish care coordination relationships that will benefit Thrive clients.
Assist Case Manager with creating client education materials as identified.
Carry and enliven a positive Thrive image consistent with Thrive’s Guiding Principles and professional code of ethics.