Veterinary Receptionist

Heart + Paw • Saint Petersburg, FL

7h • Onsite

About The Position

We are seeking a compassionate and enthusiastic Care Coordinator to join our team. This role is pivotal in revolutionizing the pet care experience, encompassing veterinary services, grooming, daycare, and boarding. Care Coordinators are the core of our client interactions, ensuring every visit is welcoming, seamless, and supportive. Heart + Paw is dedicated to providing state-of-the-art care in full-service veterinary centers, fostering a supportive and collaborative environment where team members can thrive. We emphasize low-stress handling, advanced technologies, and top-of-the-line amenities for pets, pet parents, and our team.

Requirements

• Previous Veterinary Experience required!
• A warm and friendly demeanor with a client-centric mindset.
• Previous customer service experience and strong interpersonal skills.
• Knowledge of basic animal behavior and a passion for pets.
• Exceptional verbal and written communication skills.
• The ability to multitask and remain calm under pressure.
• Proficiency in technology, including phones, computers, and mobile devices.
• Strength and stamina to interact with active pets of all sizes.
• A commitment to cleanliness, collaboration, and adaptability.

Nice To Haves

• Fear Free and HABRI certification (or a desire to become certified)

Responsibilities

• Manage client schedules and document pet interactions.
• Provide detailed information about veterinary services, grooming, daycare, boarding, and retail offerings.
• Welcome pets and their parents, ensuring a smooth check-in process.
• Handle calls, answer client inquiries, and resolve concerns professionally.
• Process financial transactions accurately.
• Maintain cleanliness standards and contribute to the upkeep of our welcoming environment.
• Assist in ensuring animals receive proper care, including food, water, and enrichment activities.

Benefits

• Competitive pay and opportunities for advancement.
• Work in a state-of-the-art facility designed with pets, their parents, and our team in mind.
• Flexible scheduling, generous paid time off, and company-paid holiday schedule.
• Team Pet Care Discounts
• Health, Dental, and Vision insurance, 401K retirement savings, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees