Care Coordinator - Full Time

UHealthSolutions, Inc.•Butner, NC

About The Position

UHealthSolutions, Inc. (UHS) is seeking to hire a Care Coordinator to work within The Federal Medical Center in Butner, NC. FMC Butner is a United States federal prison in North Carolina for male inmates of all security levels who have special health needs. It is part of the Butner Federal Correctional Complex (FCC Butner) and is operated by the Federal Bureau of Prisons (BOP), a division of the United States Department of Justice. It is located near the Research Triangle area of Durham, Raleigh and Chapel Hill. The Care Coordinator is responsible for making and scheduling future patient appointments and providing professional customer service. The Care Coordinator is responsible for answering phone calls, re-scheduling patient appointments if needed, and triages phone calls as necessary.

Requirements

High school diploma or equivalent
Minimum 2 years previous related experience
Previous experience in general office administrative duties – typing, letter writing, filing
Experience with word processing and computers
Adheres to dress code; appearance is neat and clean.
Wears identification while on duty.
Ensures compliance with policies and procedures.
Ability to work on own initiative and as part of a team
Good planning and organizational skills
Possess strong verbal and written communication skills
Possess professional image and capability to work with multiple departments
Ability to handle stressful and difficult situations in a calm and professional manner
Ability to prioritize needs and function independently
Ability to remain calm and poised under pressure
Detail-Oriented
As a UHealthSolutions employee working at the Federal Bureau of Prisons, FCC Butner, you must comply not only with all of the policies, rules and regulations of UHealthSolutions, but also with all of the rules and regulations of the Federal Bureau of Prisons, FCC Butner. You will be trained in UHealthSolutions and Federal Bureau of Prisons, FCC Butner policies by UHealthSolutions and Federal Bureau of Prisons, FCC Butner, respectively. As a condition of employment, you must gain and maintain Federal Bureau of Prisons, FCC Butner approval for facility access. If at any time during your employment with UHealthSolutions, you have any questions or concerns with respect to any rule or regulation of UHealthSolutions and/or Federal Bureau of Prisons, FCC Butner, you must immediately speak with your supervisor.
Appointment is subject to satisfactory completion of urinalysis, physical, and background investigation. All applicants are subject to National Crime Information Center (NCIC) and credit checks.
Successful completion of the “Introduction to Correctional Techniques”, three-week training course is required.
This position has been identified as test designated. Incumbents will be subject to urinalysis testing under the BOP Drug Free Workplace Plan.

Nice To Haves

Familiar with medical terminology helpful

Responsibilities

Act as effective liaison between the Health Services Unit at FCC Butner, on-site specialists and community-based providers and hospital medical record departments
Provide FCC Butner with access to inmate consultation notes, while ensuring patient confidentiality is not compromised, in a timely manner. Retrieves transcribed medical consultations as necessary.
Schedule inmates for on-site clinics for post-follow-up care in coordination with FCC Butner approval
Book, coordinate and re-schedule patient appointments as needed based on urgency and next available appointment in accordance with BOP guidelines
Provide administrative support to facilitate each efficient operation of daily clinics
Complete and distribute physicians’ daily schedule sheets for the following day
Complete monthly attendance calendar for all providers
Maintain and update current information on physician schedules ensuring that patients are scheduled properly.
Enters appointment information in both FCC Butner and UMMS’ scheduling programs.
Attend staff meetings as required
Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
Perform other similar and related duties as required or directed