Care Coordinator

Advent•Woodmere, OH

6d•$21 - $26

About The Position

Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Care Coordinator Location: Eton Chagrin (with occasional coverage at Akron Canton) At ADVENT, our Care Coordinators are the heart of the patient experience — connecting patients, providers, and teams to deliver care that’s both seamless and compassionate. This role blends empathy with action, balancing communication, problem-solving, and precision. Care Coordinators are experts in guiding patients through their treatment journey, helping them understand their options, navigate insurance, and experience ADVENT’s unique approach to better breathing and better living. Great position for someone with experience working in a similar position in dermatology, plastic surgery, optical, chiropractic, wellness, weight loss clinic or spa environment.

Requirements

Proven success in customer engagement within a sales-driven or care coordination environment (inside sales experience preferred)
Bachelor’s degree in healthcare, social work, or related field — or equivalent experience
Skilled in managing insurance, benefits, and cost-of-care discussions with patients
Strong influencer with a passion for guiding patients toward their goals and treatment outcomes
Proficient in medical terminology and comfortable collaborating with providers
Highly organized with exceptional attention to detail and accuracy
Excellent time management; able to work independently, anticipate needs, and plan proactively
Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
Willingness to support at other nearby clinics as needed

Responsibilities

Serve as the primary point of contact for patients and families, building trust and rapport, demonstrating empathy, and providing education to support the treatment plan as directed by the clinic's MD.
Identify and resolve care barriers, confidently addressing patient questions, concerns, or objections, and guiding patients toward successful completion of their care journey.
Balance compassion with efficiency, ensuring patients feel supported without impacting clinic workflow.
Advocate for patients on financial matters, including insurance coverage, estimates/deposits, authorization status, out-of-pocket costs, and pre/post-operative instructions.
Own the patient journey end-to-end, using strong listening, communication, influencing, and problem-solving skills to keep patients motivated and focused on treatment outcomes.
Coordinate scheduling, follow-ups, procedures, and documentation, partnering with staff and surgeons to ensure accurate and timely completion of care.
Monitor patient adherence to care plans, identify gaps in treatment, and proactively engage patients using ADVENT’s value proposition and outcomes.
Confidently discuss costs and payments, providing guidance and recommending next steps in the patient journey with a value-driven approach.