Care Coordinator - Commack

Stony Brook University • Commack, NY

4d

About The Position

The care coordinator will work as part of the member services team that supports 9/11 responders. The role will require working with confidential information and the need to work with families and patients on sensitive health issues. The care coordinator plays a vital role in the call center interacting with members, assessing their needs and assisting the patient with navigating the Program’s resources. The candidate must possess a high level of professionalism and have excellent communication skills.

Requirements

• Bachelor's degree (foreign equivalent or higher). In lieu of a Bachelor's degree, any combination of higher education and/or administrative experience totaling four (4) years may be considered.
• One (1) year of full-time administrative experience in a healthcare setting.
• Ability to utilize various computer programs, specifically Microsoft Word and Excel.
• Experience maintaining spreadsheets, data-entry, navigating electronic medical records and/or databases.

Nice To Haves

• Experience in electronic clinic scheduling.
• Experience with assisting patients in navigating healthcare systems, healthcare insurance and/or public healthcare programs.
• Experience working with patients with comorbid health issues, including cancer, PTSD, sleep apnea and dementia.
• Experience and/or knowledge of the program standards of the World Trade Center Health Program.

Responsibilities

• Provide Administrative Clerical Support
• Work in collaboration with the case management team and care providers to provide administrative and clerical support.
• Schedule and maintain schedules for case management and other special programs, such as nutrition.
• Assist with creating and maintaining spreadsheets and databases for provider and community resources such as behavioral health services, disease care management specialist, home care providers.
• Produce and maintain thorough, accurate and timely documentation, including notes in the Electronic Medical Records (EMR) system.
• Documentation of interactions with members with details about services provided and topic and outcome of call.
• Provide Direct Care Coordination
• The position is part of call center that provides assistance to a variety of inquiries and assists in navigating care for referrals, durable medical equipment, and authorizations. Follow-up with patients, provider offices and internal staff to ensure access to care and efficiency in care delivery. Educate patients and families to understand WTC Program and limitations in coverage.
• Assist with care coordination activities including referrals, authorizations, transition care planning, integrated care delivery, and follow-up.
• Assist with member pre-screenings assessments, face to face assessments, and acuity assignment.
• Regularly collaborate with case management, coordinate, and communicate with member providers, mental health providers, and family members.
• Attend and participate in meetings and training sessions, as required.
• Provide coverage for the case management department in various concentrations.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees