Care Coordinator

State of Florida • Jacksonville Beach, FL

4d • $40,000 - $44,500 • Onsite

About The Position

Join Team Duval. At DOH-Duval, we work every day to protect, promote, and improve the health of our community. Join a team that values innovation, collaboration, and public service. Our programs are recognized across Florida for their impact and effectiveness, and we are looking for dedicated professionals who want to make a real difference. If you are passionate about creating healthier communities, your future starts here.
This position is a Health Services Analyst D for the Healthy Start program at the Florida Department of Health in Duval County (DOH-Duval). This position reports directly to the Health Consultant C SES. Healthy Start is a home visiting program that provides education and care coordination to pregnant women, families with infants and children under the age of three, and interconnectional women. The Health Services Analyst D serves as a member of the interdisciplinary Healthy Start team and provides care coordination to high-risk maternal and child populations. Responsibilities include providing education for health pregnancy and risk factors, screening for and referral to needed resources, and infant assessment and referral. The Health Services Analyst D performs these duties in the context of a client-centered service delivery model and in coordination with other professional team members. This is advanced-level work performing a variety of complex tasks under limited supervision while following Healthy Start Standards and Guidelines. The job requires extensive knowledge of counseling techniques and social work principles and practices. Incumbents may use skill in developing methods and procedures for special applications or functions.

Requirements

• Valid driver’s License
• Must meet at least one of the following minimum qualifications per Chapter 6, Florida Statutes:
• A four‑year college degree in social sciences, a health‑related field (e.g., nursing, health education, health planning, health care administration), or social work
• An associate degree and licensure as a Registered Nurse (RN) plus at least three years of public health or maternal‑child health experience
• An associate degree and licensure as a Licensed Practical Nurse (LPN) plus at least four years of public health or maternal‑child health experience
• Completion of two years of college plus at least three years of public health or maternal‑child health experience
• Must have 6 months of case management experience working with children and families or have at least 6 months of home visitation experience
• Willing to physically come in the office daily and perform field work
• Talking to others to effectively convey information
• Actively looking for ways to help people
• Understanding written sentences and paragraphs in work related documents
• Using logic and analysis to identify the strengths and weaknesses of different approaches
• Listening to what other people are saying and asking questions as appropriate
• Identifying the nature of problems
• Communicating effectively with others in writing as indicated by the needs of the audience
• Identifying the nature of problems
• Knowledge of maternal and child health
• Knowledge of the information and techniques needed to diagnose and treat injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques
• Knowledge of the composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles
• Knowledge of human behavior and performance, mental processes, psychological research methods, and the assessment and treatment of behavioral and affective disorders
• Computer skills in Microsoft Office, Excel, PowerPoint and similar

Nice To Haves

• Bilingual

Responsibilities

• Contacts program participants in home or other community locations (to include the jail, domestic violence shelters). This position is responsible for providing case management/care coordination services via an approved curriculum to pregnant women, infants, and their families who have been determined eligible for participation in Healthy Start. This may include substance-using pregnant mothers and their substance-exposed newborns (SEN). The highest risk cases are clients with medical, mental health, or developmental delay conditions, as well as jail clients, those experiencing domestic violence, and Department of Children and Families (DCF) involved cases.
• Provides program participants with pathway screenings based on Healthy Start Standards and guidelines, education, information, referrals, and assistance in accessing services. Explores local resources and meets with alternative service delivery providers to promote access to healthcare through community agency collaboration. Establish relationships with community agencies to facilitate referrals and ensure the effective coordination of service delivery to clients. Attends client case staffing as designated to include DCF, Care Team meetings (ICT calls with managed care organizations MCO), and other staff.
• Documents all contacts and case involvement with clients and referral agencies in the Well Family System (WFS) for the purpose of follow-up and continuity of care. Completes Plans of Safe Care for all SEN cases. Completes administrative records and reports, as required. Completes assessments, Family Support Plans, progress notes, and referrals in accordance with Healthy Start Standards and Guidelines and DOH-Duval Protocol. Participates in outreach events promoting the Healthy Start program, including health fairs during traditional and non-traditional work hours.
• Attend staff meetings, in-service training, and professional development sessions as required. Ensures accurate and timely submission of Employee Activity Records (EAR's), employee leave and attendance records, travel logs, monthly reports to assigned supervisors. Maintains a courteous and cooperative working relationship with clients, the community, and other internal and external customers.
• Performs all other assigned duties as required.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level