Care Coordinator - Private Duty Home Care (Full Time) [811425]

Complete Home Care Private Duty LLC•Fort Lauderdale, FL

7h•Onsite

About The Position

The Home Care Coordinator/Scheduler helps match caregivers with clients, keeps schedules running smoothly, and supports caregivers with clear communication and problem-solving. This role is ideal for someone who enjoys helping others succeed, staying organized, and being the “go-to” person for caregivers and clients.

Requirements

High school diploma or equivalent required; post-secondary education in healthcare administration, social services, or a related field preferred.
Minimum of one year of experience in home care scheduling, healthcare coordination, or a related administrative role preferred.
HHA Certificate or CNA Certification
Strong organizational and time-management skills with the ability to prioritize multiple tasks.
Excellent verbal and written communication skills.
Proficiency with scheduling software, electronic documentation systems, and general office technology.
Ability to maintain confidentiality, professionalism, and discretion.
Strong problem-solving skills and the ability to remain calm under pressure.
Customer-service orientation with the ability to build positive relationships with clients and caregivers.
Successful completion of background checks, reference checks, and required screenings.
Compliance with agency policies, training requirements, and regulatory standards.
Availability to work occasional evenings, weekends, or on-call shifts to support scheduling needs.

Nice To Haves

Someone who enjoys helping caregivers succeed
Strong communication and people skills
Ability to stay organized and calm in a busy environment
Experience in home care, healthcare, or scheduling is helpful but not required
Comfortable using computers and scheduling software
Professional, reliable, and compassionate

Responsibilities

Help caregivers get the right shifts that match their skills and availability
Provide clear assignment details and answer questions about schedules or clients
Communicate updates, changes, and expectations in a supportive, respectful way
Track caregiver credentials and help ensure everyone stays compliant and up-to-date
Build and maintain caregiver schedules to ensure clients receive consistent care
Respond quickly to call-outs or last-minute changes
Match caregivers and clients thoughtfully, considering personalities, preferences, and care needs
Keep scheduling information accurate and updated in the agency system
Assist with new client onboarding and care plan coordination
Check in with clients to ensure they’re happy with their services
Communicate any changes or concerns to the care team
Answer calls, respond to messages, and provide friendly customer service
Keep caregiver and client files organized
Assist with caregiver onboarding and orientation
Support agency compliance and quality standards