Care Coordinator (60756)

Sanitas • Palm Beach Gardens, FL

39d

About The Position

The Care Coordinator will ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly, and multitasking effectively. The Care Coordinator will work with Sanitas policies and procedures to be the point of contact between the health insurance carrier or hospital and Sanitas facilities. The Care Coordinator plays an important role in customer service inside and outside the facility, as well as clinical data analysis to understand the reason behind the patient utilization of healthcare services. In addition to responsibilities within a single facility, this role often extends to cover multiple centers.

Requirements

• High school graduate or equivalent.
• 3-5 years’ experience in clinical or community resource settings.
• This position requires a clinical background.
• Medical Assistant License.
• Evidence of essential leadership, communication, education, and counseling skills.
• Proficiency in communication technologies (email, cell phone, etc.).
• Highly organized with the ability to keep accurate notes and records.
• Proficiency in medical terminology.
• Clinical Case Evaluation.
• Patient and customer management.
• Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.
• English - Advanced

Nice To Haves

• Experience with health IT systems and reports is desirable.
• Local knowledge about and connections to community health care and social welfare resources are desirable.
• Advanced knowledge of Excel, and EHR preferred.
• Spanish - Preferred
• Creole - Preferred

Responsibilities

• Ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly.
• Evaluate outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations.
• Engage and attract patients, solve problems and work as a team with the rest of the staff to provide the best customer service possible.
• Maintain a patient care database by entering new information as it becomes available; verify findings and reports; back up data. Ensure compliance with healthcare regulations and standards.
• Orient and educate patients and their families by meeting them. Explain the role of the patient care coordinator and initiate the care plan.
• Provide educational information in conjunction with direct care providers related to their health conditions treatments, procedures, medications reconciliation, available resources. and continuing care requirements.
• Develop interdisciplinary care plans and other case management tools by participating in meetings.
• Coordinate information and care requirements with other care providers resolving issues.
• Encourage Participation, creating an environment where all participants feel comfortable expressing their thoughts. Encourage open dialogue and active participation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees