Care Coordinator - Part-Time

EmpowerMe Wellness

About The Position

A tech-enabled, multidisciplinary healthcare organization, EmpowerMe Wellness is on a mission to improve the lives of seniors. EmpowerMe enriches senior living communities nationwide through our fully integrated healthcare model, which features on-site care coordination, therapy, and pharmacy services. Headquartered in St. Louis, Missouri, our 3,500+ team members drive positive outcomes and build healthier, happier tomorrows for older adults. To learn more, visit empowerme.com today. As the Care Coordinator, you will work closely with the Area Director of Operations and be responsible for providing administrative oversight in communities to support teams by optimizing therapists’ schedules, helping to build caseload, performing intakes, conducting care coordination touchpoints, and hosting wellness trainings — all to ensure consistent and comprehensive interaction with residents, families, and staff. The ideal candidate will be highly organized, detail-oriented, and adept at multitasking to support the overall operational effectiveness and quality of care within the community.

Requirements

Certification in healthcare, business administration, or related field. Two years of relevant experience in a senior living setting preferred
Proven experience in administrative and operational roles, including managing schedules, handling correspondence, and maintaining records
Experience in a customer-facing role, with a focus on providing exceptional service to residents and their families
Solid understanding of wellness offerings, physical, occupational, and speech therapy for seniors, as well as a general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care preferred
Exceptional communication and interpersonal skills, along with a passion to work with older adults while providing the best care possible
Ability to work well with others and take direction from management
Passion for achieving results through self-motivation, initiative, and proactive orientation with a sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
Sense of professional curiosity, desire to learn new things, and to find/recommend solutions to problems
Must have the ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi-tasking skills
Respect for the principles of patient/resident rights and confidentiality
Computer Skills:
Proficiency in Internet browsers (e.g., Chrome, Edge), as well as advanced knowledge of Microsoft Office programs, including Outlook, Excel, and Word.
Work Environment & Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. An individual should possess the physical ability to lift/move 20lbs, maintain a stationary position, move freely, operate equipment, ascend/descend freely, position self to reach equipment above or below average standing height, and communicate with employees throughout the organization. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; stoop; walk; use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employee shall have the ability to travel and commute between multiple assigned locations within the designated service area as needed to perform job responsibilities

Responsibilities

Identifying Seniors’ Health Needs
Assist in building caseload by interacting directly with senior living community residents to proactively identify therapy needs and promote care coordination services
Communicate needs to Clinic Director and/or ADO to initiate screenings
Have an on-site presence in communities to build relationships with team members, residents, and community partners
Intake Process
Support Clinic Directors to drive completion of intake process for new residents, including gathering necessary documentation, information and obtaining consent from resident or Power of Attorney (POA)
Assist in scheduling of evaluations and assessments by clinical staff
Assist in obtaining orders and other required documents from providers
Client-Facing Services
Provide care coordination services through touchpoint visits
Perform health screenings under the supervision of licensed therapists, in accordance with federal, state, and local statutes
Conduct wellness classes, educational events, and personal fitness training
Scheduling and Team Member Support
Assist Clinic Directors in coordinating therapists’ weekly schedules to optimize efficiency
Support onboarding of new team members
Serve as an interim Clinic Director to cover for PTO or opening positions
Support orientation of new team members
Reporting
Review operational reports and act on closing gaps in care coverage
Send weekly census spreadsheets to Executive Director, Director of Wellness, Clinic Director and ADO
Assist with weekly billing closeouts
General Administrative Support
Other tasks as identified such as, but not limited to: coordinating with ADO to order supplies as requested, and assisting in completion of tasks
Comply with HIPPA and PHI guidelines and always protects confidentiality
Communicate professionally and clearly and maintain a good working relationship with physicians, care staff, and interdisciplinary teams,
Demonstrate flexibility to ensure patient/community needs are being met
Other Duties
Perform other duties as assigned that are consistent with qualifications, professional practices, and ethical standards
Tasks and responsibilities are subject to change at your supervisor’s discretion
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions