Care Coordinator - Full time

Rogers Behavioral Health • Oconomowoc, WI

3d

About The Position

The care coordinator serves as a patient advocate and point of contact when a recommendation for care is received. They assist by ensuring successful navigation from screening to scheduled admission. The care coordinator works closely with many other disciplines, including admissions staff, site specific operations, leaders, and medical staff to ensure patients have the highest level of support and care from first phone call to admission.

Requirements

• High School diploma required.
• Two years of customer service and relevant experience required; preferably in a healthcare setting.
• Experience with computers and demonstrated proficiency with software platforms and EMRs.
• Oconomowoc Only: Valid driver license preferred and must be granted insurable status by the Rogers insurance policy.

Nice To Haves

• Bachelor’s degree preferred.
• Knowledge of medical/psychiatric/chemical dependency diagnosis, treatment process, managed care, Joint Commission, preferred.

Responsibilities

• Support patient experience preadmission and throughout the continuum of care.
• Relay recommendations of programs/services to patients/families.
• Provide program information to patients/families.
• Coordinate admissions appointment.
• Assist with patient/family member/guardian inquiries/questions.
• Perform weekly check-in with patients on the waiting list.
• Confirm insurance verification; collaborate with PFS.
• Upload pharmacy insurance information in chart.
• Ensure timely follow-up with patients/families.
• Maintain an open line of communication with patients.
• Ensure a seamless continuum of care in program, through discharge and 90-days beyond discharge.
• Develop working relationships with interdisciplinary team members to ensure open line of communication regarding a patient’s care. This includes but is not limited to: Inpatient, Outpatient, Residential Admissions and Patient Access departments Providers (Psychiatrists, Psychologists, APNPs, etc.) Outpatient operations Business Development Utilization Review Patient Financial Services Health Information Management

Benefits

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees