Care Coordinator

The Jewish Board • Staten Island, NY

332d

About The Position

Care Coordinators link children who have chronic medical or behavioral health conditions to the services they need to stay as healthy as possible and avoid unnecessary trips to the emergency room. Care coordinators encourage the clients (members) they serve to use those services to optimize their health outcomes. Working in a team setting and primarily in the field, Care Coordinators assess risks and needs, develop person centered care plans, track and arrange appointments, educate members and coordinate other aspects of members’ health and community services. As this is an evolving program, additional responsibilities will be added.

Requirements

• A Bachelor’s Degree with a major or concentration in social work, psychology, nursing, rehabilitation, education, occupational therapy, physical therapy, recreation therapy, counseling, community mental health, child and family studies, sociology, or speech and hearing
• Two years of experience in providing direct services, or a substantial number of case management services, to mentally disabled or chronically ill or homeless children with complex social or healthcare needs
• A valid driver’s license and access to a vehicle (for Staten Island); A valid NYS ID for all boroughs
• Specific experience with the target population is required to work with Children
• Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill
• Excellent written communication, verbal communication and customer service skills
• Fluency in a second language such as Spanish, Mandarin, or Russian is preferred but not mandatory
• Intermediate computer proficiency

Responsibilities

• Integration of medical, specialized and behavioral health services in addition to social support and/or educational support services
• Periodic assessment of a member’s medical and behavioral health needs as well as their compliance with recommended treatments
• Collaborative development of an Individualized Plan of Care with the member, the member’s family and/or caregivers in addition to other service providers
• Providing required care management services
• Tracking all specialty medical, behavioral and support service referrals made for patient using Health Information Technology
• Assuring that member has access to, engages in and retains needed services as defined in the member’s care plan
• Providing referrals to members for increased access to the above services
• Responding to members’ questions and needs
• Reassessing the members need for ongoing care coordination services
• Completing all required documentation in a timely manner
• Sharing knowledge and experience with other team members to support the team’s overall service provision efforts
• Carrying an agency-provided cell phone, laptop and hotspot
• Responding to member crises during (and occasionally outside of) regular business hours via program after hours emergency cell phone
• Other duties as assigned

What This Job Offers

• Education Level: Bachelor's degree