Care Coordinator Team Leader

Texas Physical Therapy Specialists•Austin, TX

7h•$18 - $20•Onsite

About The Position

The Care Coordinator Team Lead works under the direct supervision of the Clinic Director or Assistant Director and is responsible for overseeing front office operations. Key duties include supervising front office staff, greeting patients, answering phones, scheduling appointments, verifying insurance, collecting co-pays, and obtaining insurance authorizations. This role sets the tone for the clinic and requires strong leadership skills, the ability to collaborate effectively with others, and a genuine passion for helping patients.

Requirements

High School Diploma or equivalent
1 year minimum front office experience in a Physical Therapy or Medical office
1 year supervisory experience
Experience with Medical Insurance Verifications and Authorizations Required
Interest in physical therapy or related medical field
Understanding of and ability to perform outstanding customer service
Cheerful, positive, can-do attitude
Willingness to go the extra mile
Professional appearance
Ability to multi-task
Ability to follow directions and use sound judgment while performing duties
Ability to communicate clearly and with a respectful delivery
Ability to organize time and set priorities appropriately
Ability to establish rapport and work harmoniously with patients and co-workers
Willingness to pitch in to do what it takes to best serve our patients!

Responsibilities

Telephone etiquette
Computer usage
Emails – check daily and make timely responses
Clean front office work area and waiting area
Schedule patients
Verify insurance
Make follow up calls on patients and insurance
Collection of co-pays and co-insurance
Work closely with Billing office (collections list and keep Director apprised of status)
Manage front office and clinic supplies inventories
Supervise front office staff and ensure responsibilities are delegated and followed through
Work harmoniously with Director and co-workers
Set example for the clinic staff
Strong work ethic
Develop rapport with fellow Office Managers – share ideas
Assist with Training front office staff
Other duties and tasks, as assigned