Care Coordinator Support Worker

One Hope United • Olney, MD

4d

About The Position

Under the assigned CCS supervisor, the Care Coordination Support Worker provides community-based services to identified youth that are centered on Systems of Care and Wraparound services. CSSW plays a critical role in the community behavioral health service delivery system with the position ensuring that services are family-focused, youth-guided, individualized, strengths-focused and trauma-informed. Essential Duties and Responsibilities · Targets youth identified in Pathways program by State of Illinois, HealthCare and Family Services · Serves Pathways to Success eligible youth identified within CSS (Care Coordination) at Tier level CCSW (Care Coordination Services – High-Fidelity Wraparound) in line with the policies of program · Provides service with an evidence-informed, structured approach to care coordination that adheres to procedures requirements regarding child and family engagement, individualized care planning, identifying and utilizing strengths and natural supports while completing fidelity measures/monitoring · Assists in the integration of all services provided for the youth and family by serving as a central point of communications for service components in service delivery · Collaborates with youth and families to identify both informal and formal supports to develop a Plan of Care and a Crisis Prevention Plan · This position serves a caseload referred to Pathways to Success Tier level Wraparound. · Caseloads vary based on referrals received and accepted services · Positions require work in High Fidelity wraparound caseloads that are 10;1 with no more than 12 if there is identified need and approval · Completes a strength-based assessment and required updates utilizing the IM CANS to identify both strengths and treatment target needs · Facilitates and coordinates Child and Family Team Meetings (CFTM) at regular intervals, as required by policy · Coordinates collaboration with all service providers to develop a comprehensive Plan of Care and Crisis Prevention Plan · Ensures that care planning and decision-making processes uphold the values, preferences, beliefs, culture, and identity of the child, family, and their community · Monitors progress toward goal achievement and the indicators of success per care plan and revises the plan, as needed · Regularly discusses progress toward goals with client and encourages client feedback and client ownership of outcomes on a regular basis · Improves client access to crisis supports and appropriate home and community based services to support behavioral health needs · Assists team to adjust the Plan of Care, if movement toward goals is not happening · Assists team to adjust the Crisis Prevention Plan, as needed and at regular intervals per policy · Advocates for the youth and family, especially towards their needs being met in the least restrictive setting possible · Implements services to avoid use of unnecessary use of inpatient psychiatric hospitalization, residential treatment, and emergency rooms · Provides active guidance/feedback during family contacts (i.e., during crisis interventions and other crisis stability events) · Completes intakes per program need · Provides transportation for clients within program guidelines · Provides training and education to caretakers where applicable · Maintains highest ethical standards in keeping with professional affiliations and strength-oriented practice · Plans and administers therapeutic interventions, when applicable · Maintains comprehensive client file · Provides support as needed during crisis and follow up services and at times may respond to Mobile Crisis Services, if youth experiencing crisis is currently engaged in services · Represents agency at court hearings and attends required staffing meetings · Adheres to Evidence Based/Informed program (ARC) · Adheres to the fidelity of Wraparound facilitation, per job training, for CSSW staff · Provide Family Support Program (FSP) and Specialized Family Support Program (SFSP) as needed · Performs other related duties as assigned Qualifications Education: Bachelor’s degree from an accredited university in psychology, social work, counseling, education or similar- related field or Masters Degree in human service related field Experience: Two years of experience coordinating care including facilitating child and family team meetings and working with youth and families on a direct service level Other: Valid driver’s license and acceptable driving Record with OHU required levels of coverage for auto insurance · Ability to work varying hours, including evenings and weekends to accommodate family’s needs

Requirements

• Bachelor’s degree from an accredited university in psychology, social work, counseling, education or similar- related field or Masters Degree in human service related field
• Two years of experience coordinating care including facilitating child and family team meetings and working with youth and families on a direct service level
• Valid driver’s license and acceptable driving Record with OHU required levels of coverage for auto insurance
• Ability to work varying hours, including evenings and weekends to accommodate family’s needs
• Strong collaborative, relationship building, and communication skills to effectively resolve problems, achieve goals, and meet deliverables
• Resilience and creativity towards engaging non-engaged family and supports
• Time management skills and ability to consistently meet deadlines
• Knowledge of the Illinois child welfare systems, including local resources and service providers
• Experience working with diverse populations
• Attention to detail
• Proficient computer skills including computer, keyboard, and Microsoft Windows
• Effective verbal and written communication skills. Strong knowledge of spoken and written English, sufficient to obtain, provide, or exchange information
• Ability to exercise discretion and ensure confidentiality
• Ability to handle stress well and effectively de-escalate crises
• Ability to write routine reports and correspondence
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to handle decisions
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to maintain mental and physical alertness and an appropriate level of energy
• Demonstrated ability to utilize analytical thinking and independently make decisions

Responsibilities

• Targets youth identified in Pathways program by State of Illinois, HealthCare and Family Services
• Serves Pathways to Success eligible youth identified within CSS (Care Coordination) at Tier level CCSW (Care Coordination Services – High-Fidelity Wraparound) in line with the policies of program
• Provides service with an evidence-informed, structured approach to care coordination that adheres to procedures requirements regarding child and family engagement, individualized care planning, identifying and utilizing strengths and natural supports while completing fidelity measures/monitoring
• Assists in the integration of all services provided for the youth and family by serving as a central point of communications for service components in service delivery
• Collaborates with youth and families to identify both informal and formal supports to develop a Plan of Care and a Crisis Prevention Plan
• This position serves a caseload referred to Pathways to Success Tier level Wraparound.
• Caseloads vary based on referrals received and accepted services
• Positions require work in High Fidelity wraparound caseloads that are 10;1 with no more than 12 if there is identified need and approval
• Completes a strength-based assessment and required updates utilizing the IM CANS to identify both strengths and treatment target needs
• Facilitates and coordinates Child and Family Team Meetings (CFTM) at regular intervals, as required by policy
• Coordinates collaboration with all service providers to develop a comprehensive Plan of Care and Crisis Prevention Plan
• Ensures that care planning and decision-making processes uphold the values, preferences, beliefs, culture, and identity of the child, family, and their community
• Monitors progress toward goal achievement and the indicators of success per care plan and revises the plan, as needed
• Regularly discusses progress toward goals with client and encourages client feedback and client ownership of outcomes on a regular basis
• Improves client access to crisis supports and appropriate home and community based services to support behavioral health needs
• Assists team to adjust the Plan of Care, if movement toward goals is not happening
• Assists team to adjust the Crisis Prevention Plan, as needed and at regular intervals per policy
• Advocates for the youth and family, especially towards their needs being met in the least restrictive setting possible
• Implements services to avoid use of unnecessary use of inpatient psychiatric hospitalization, residential treatment, and emergency rooms
• Provides active guidance/feedback during family contacts (i.e., during crisis interventions and other crisis stability events)
• Completes intakes per program need
• Provides transportation for clients within program guidelines
• Provides training and education to caretakers where applicable
• Maintains highest ethical standards in keeping with professional affiliations and strength-oriented practice
• Plans and administers therapeutic interventions, when applicable
• Maintains comprehensive client file
• Provides support as needed during crisis and follow up services and at times may respond to Mobile Crisis Services, if youth experiencing crisis is currently engaged in services
• Represents agency at court hearings and attends required staffing meetings
• Adheres to Evidence Based/Informed program (ARC)
• Adheres to the fidelity of Wraparound facilitation, per job training, for CSSW staff
• Provide Family Support Program (FSP) and Specialized Family Support Program (SFSP) as needed
• Performs other related duties as assigned

Benefits

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually
• Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options
• Agency paid life up to $50K based on salary
• Voluntary Supplemental Life for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Agency paid long term after 1 year of employment
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level