Care Coordinator Supervisor

EMPOWER HEALTHCARE SOLUTIONS•Little Rock, AR

About The Position

A Supervisor of Care Coordination provides oversight of the day-to-day behavioral health clinical operations department for the Empower PASSE program, which provides Care Coordination services to all members.

Requirements

Must be able to determine the needed approach, resources, and goals to meet business objectives and member needs.
Must be able to analyze and translate medical and clinical diagnoses and procedures into designated numerical code.
Must be able to handle multiple priorities at once.
Must have excellent written and verbal communication skills.
BS/BA in a mental health field or an AA in Nursing with related psychiatric experience required
5 years behavioral healthcare experience required
Current, active, unrestricted license in the state of AR in a mental health field such as an RN, PhD, LCSW, LPC, LMFT, LMSW, etc. to practice as a health professional required
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Nice To Haves

3 years managed care and 1 year leadership experience preferred
Telecommute may be considered.

Responsibilities

Provides day-to-day oversight of Care Coordinators and their assigned members , including benching of cases with staff, auditing to monitor efficiency and compliance with policies, and conducting daily rounds.
Facilities and participates in staff training.
Acts as a liaison with internal departments.
Assists in the development and implementation of policies and procedures.
Participates in staff meetings and clinical conferences.
Ensures that performance guarantees are met or exceeded.
Interfaces with external and internal customers to ensure optimal efficiency of service.
Lead crisis management.
Manage and analyze reports and data.
Other duties and responsibilities as assigned.