Care Coordinator - Social Worker

UnitedHealth Group Inc.•Columbia, MD

43d•Remote

About The Position

Optum is seeking a Care Coordinator - Social Worker to join our HouseCalls team in Columbia, MD. Optum is a clinician-led care organization, that is creating a seamless health journey for patients across the care continuum. As a member of the broader Home and Community Care team, you'll provide annual clinical assessments to patients in the comfort of their homes. This important preventive care helps identify and reduce health risks for patients, in addition to coordinating appropriate follow-up care to improve health and well-being. At Optum, the integrated medical teams who practice within Home and Community Care are creating something new in health care. Together, we are bringing high-end medical service, compassionate care and industry leading solutions to our most vulnerable patient populations. Our holistic approach addresses the physical, mental and social needs of our patients wherever they may be - helping patients access and navigate care anytime and anywhere. We're connecting care to create a seamless health journey for patients across care settings. Join our team, it's your chance to improve the lives of millions while Caring. Connecting. Growing together. The HouseCalls Clinical Support Team (HCCST) supports Advanced Practice Clinicians in the HouseCalls and Complex Care Management businesses by providing telephonic consultation to plan members and their healthcare providers in a call center environment. This team includes nurse care managers, and social workers. The Clinical Care Coordinator- Social Worker will report directly to the Manager/and or Director of Clinical Operations. The Social Worker performs telephonic consults to identify and assess available services to meet the social service need of the member. The Social Worker assures that members and families are knowledgeable of potential community resources and how to access them. The Social Worker serves as a resource to clinical services staff in dealing with complex psychosocial issues and accessing community resources.

Requirements

Master's Degree in Social Work
Professional License in good standing for respective discipline
2+ years professional experience in a social work position with adults in the Medicaid/Medicare population
Experience with arranging community resources
Knowledge of healthcare delivery system
Knowledge of medical terminology
Computer/typing proficiency to enter/retrieve data in electronic clinical records
Proficient with Microsoft Word, Excel, Outlook
Proven excellent written and verbal communication skills
Proven solid interpersonal skills
Ability to work independently, as well as a member of a team
Dedicated work area established that is separate from other living area and provides information privacy
Live in a location that can receive UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Nice To Haves

Telephonic member engagement experience
Knowledge of CMS regulations, Medicare and Medicaid
Bilingual Spanish

Responsibilities

Performing telephonic social work consultations with members promoting high quality community resources
Performing telephonic consults with member's PCP and/or physicians whenneeded
Ensure member has community resources needed
Documenting clinical consultations and resources given, into internal database
Maintaining the clinical integrity of programs offered
Serving as a clinical resource and consultant for other clinicians
Participating in and contributing to staff meetings and other staff development opportunities and interdepartmental work groups
Working with Manager to identify system improvements that could be made to drive operational advancements and efficiencies
Provide cross-coverage support across the team support and assist with special projects, as needed
Other duties as assigned by Manager or Director