Care Coordinator - Social Worker - LSW - 100%25 Remote (EST or CST)

UnitedHealth Group•Columbia, MD

15h•Remote

About The Position

Optum Home & Community Care, part of the Optum family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs — helping patients access and navigate care anytime and anywhere. As a team member of our Optum HouseCalls team, together in an interdisciplinary care environment, we help patients navigate the health care system and connect them to key support services. This preventive care can help patients stay well at home. We’re connecting care to create a seamless health journey for patients across settings. Join us to start Caring. Connecting. Growing together. The HouseCalls Clinical Support Team (HCCST) supports Advanced Practice Clinicians in the HouseCalls and Complex Care Management businesses by providing telephonic consultation to plan members and their healthcare providers in a call center environment. This team includes nurse care managers, and social workers. This role is 100%25 Remote but does require a work schedule of 9am-530pm EST or CST, Monday-Friday No On-Call or Holidays The Clinical Care Coordinator- Social Worker will report directly to the Manager/and or Director of Clinical Operations. The Social Worker performs telephonic consults to identify and assess available services to meet the social service need of the member. The Social Worker assures that members and families are knowledgeable of potential community resources and how to access them. The Social Worker serves as a resource to clinical services staff in dealing with complex psychosocial issues and accessing community resources. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Master’s Degree in Social Work (LSW)
Professional License in good standing for respective discipline
2+ years professional experience in a social work position with adults in the Medicaid/Medicare population
Experience with arranging community resources
Knowledge of healthcare delivery system
Excellent written and verbal communication skills
Computer/typing proficiency to enter/retrieve data in electronic clinical records
Proficient with Microsoft Word, Excel, Outlook
Ability to work independently, as well as a member of a team
Solid interpersonal skills
Knowledge of medical terminology
Required to have a dedicated work area established that is separate from other living area and provides information privacy
Must live in a location that can receive UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Nice To Haves

Telephonic member engagement experience
Knowledge of CMS regulations, Medicare and Medicaid
Bilingual a plus

Responsibilities

Performing telephonic social work consultations with members promoting high quality community resources
Performing telephonic consults with member’s PCP and/or physicians when needed
Ensure member has community resources needed
Documenting clinical consultations and resources given, into internal database
Maintaining the clinical integrity of programs offered
Serving as a clinical resource and consultant for other clinicians
Participating in and contributing to staff meetings and other staff development opportunities and interdepartmental work groups
Working with Manager to identify system improvements that could be made to drive operational advancements and efficiencies
Provide cross-coverage support across the team support and assist with special projects, as needed
Other duties as assigned by Manager or Director