Care Coordinator Onsite (Hybrid RN,PT,OT,ST) Lubbock, TX

UnitedHealth Group-posted 6 months ago
$34 - $61/Yr
Full-time • Mid Level
Onsite • Lubbock, TX
Insurance Carriers and Related Activities
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Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our naviHealth product, we help change the way health care is delivered from hospital to home supporting patients transitioning across care settings. This life-changing work helps give older adults more days at home. We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. The Care Coordinator- Onsite plays an integral role in optimizing patients' recovery journeys. The Care Coordinator- Onsite completes weekly functional assessments and engages the post-acute care (PAC) inter-disciplinary care team to coordinate discharge planning to support the members PAC journey. The position engages patients and families to share information and facilitate informed decisions. By serving as the link between patients and the appropriate health care personnel, the Clinical Review Coordinator- Onsite is responsible for ensuring efficient, smooth, and prompt transitions of care.

  • Serve as the link between patients and the appropriate health care personnel to ensure efficient, smooth, and prompt transitions of care.
  • Perform Skilled Nursing Facility (SNF) assessments on patients using clinical skills and utilizing CMS criteria upon admission to SNF and periodically through the patient stays.
  • Review target outcomes and discharge plans with providers and families.
  • Complete all SNF concurrent reviews, updating authorizations on a timely basis.
  • Collaborate effectively with the patients' health care teams to establish an optimal discharge.
  • Assure patients' progress toward discharge goals and assist in resolving barriers.
  • Participate weekly in SNF Rounds providing accurate and up to date information to the H&C Transitions Sr. Manager or Medical Director.
  • Assure appropriate referrals are made to the Health Plan, High-Risk Case Manager, and/or community-based services.
  • Engage with patients, families, or caregivers either telephonically or on-site weekly and as needed.
  • Attend patient/family care conferences.
  • Assess and monitor patients' continued appropriateness for SNF setting according to CMS criteria.
  • Coordinate peer to peer reviews with H&C Transitions Medical Directors.
  • Support new delegated contract start-up to ensure experienced staff work with new contracts.
  • Manage assigned caseload efficiently and effectively utilizing time management skills.
  • Enter timely and accurate documentation into the system.
  • Daily review of census and identification of barriers to managing independent workload and ability to assist others.
  • Review monthly dashboards, readmission reports, quarterly, and other reports with the assigned Clinical Team Manager to assist with the identification of opportunities for improvement.
  • Adhere to organizational and departmental policies and procedures.
  • Maintain confidentiality of all PHI information in compliance with HIPPA, federal and state regulations, and laws.
  • Complete cross-training and maintain knowledge of multiple contracts/clients to support coverage needs across the business.
  • Keep current on federal and state regulatory policies related to utilization management and care coordination.
  • Promote a positive attitude and work environment.
  • Attend H&C Transitions meetings as requested.
  • Perform other duties and responsibilities as required, assigned, or requested.
  • Active, unrestricted registered clinical license required in state of hire - Registered Nurse, Physical Therapist, Occupational Therapist, or Speech Language Pathologist.
  • 5+ years of clinical experience.
  • Candidate hired will support specific location(s) for on-site facility needs within 30-mile maximum radius of home location based on manager discretion.
  • Reside within or near Lubbock, TX.
  • Driver's License and access to a reliable transportation.
  • Experience working with the geriatric population.
  • Familiarity with care management, utilization/resource management processes and disease management programs.
  • Patient education background, rehabilitation, and/or home health nursing experience.
  • Proficient with Microsoft Office applications including Outlook, Excel and PowerPoint.
  • Proven to be detail-oriented.
  • Proven to be a team player.
  • Proven exceptional verbal and written interpersonal and communication skills.
  • Proven solid problem solving, conflict resolution, and negotiating skills.
  • Proven independent problem identification/resolution and decision-making skills.
  • Proven ability to prioritize, plan, and handle multiple tasks/demands simultaneously.
  • Comprehensive benefits package.
  • Incentive and recognition programs.
  • Equity stock purchase.
  • 401k contribution.
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