Care Coordinator / Medical Office Assistant - HYBRID - Central/Northern Chicago

DaVita

257d • $23 - $27

About The Position

It takes a Village to care for our patients and as a Care Coordinator (CC), you will be at the heart of all the action. Our CC's work together as a team to facilitate the planning and organizing of all critical activities for our patients. The patients we care for are some of the most complex patients and need an excellent care team to help manage their chronic conditions. The Care Coordinator works closely with our Nurse Practitioners, RN Case Managers to make sure our patients receive the highest quality care. LOCATION: Commute to multiple Davita Clinics and partner practices from CENTRAL Chicago to NORTHERN Chicago Maximum commute from/to centrally posted location is 90 minutes Mileage is reimbursed - MUST have reliable transportation. Position Details: Working in clinic 4 days per week, working remotely the remaining day(s) Full-Time Monday through Friday schedule Daily Start time between 7:00 and 8:00AM - Must be able to provide flexibility when needed.

Requirements

• High school diploma or GED required.
• At least two (2) years of experience in a professional office environment preferred.
• Ability to work with and resolve confidential information and/or issues using discretion and judgment.
• Excellent verbal communication skills over the phone.
• Proficiency with Microsoft Office/Excel/Outlook.
• Prior experience working with Electronic Medical Records systems preferred.
• Commitment to service excellence and patient satisfaction.
• Excellent verbal and written communication skills.
• Ability to work autonomously.

Nice To Haves

• 1-3 years clinical medical office experience.
• CNA, MA experience is a plus.
• Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.).
• Experience navigating insurance payors.
• Experience working in direct patient care/support.
• Experience working in a medical office environment.

Responsibilities

• Completes non-clinical screenings and escalates as needed.
• Helps identify eligible resources for patients.
• Navigates resources for patients.
• Assists with the referral process & coordinates provider appointments.
• Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
• Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
• Communicate directly with patients on a timely basis for all scheduling requirements.
• Maintain accurate and complete documentation of records.
• Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
• Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
• Act in accordance with the DaVita mission and values to deliver high quality care to our patients.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more.
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED