Care Coordinator- Plymouth Psych Group

Trusted Practice Solutions•Plymouth, MN

4d•$20

About The Position

Plymouth Psych Group is a full-service mental health clinic serving patients of all ages and their families. We are currently seeking a Care Coordinator / Medical Assistant to join our team. Position: Care Coordinator / Medical Assistant Status: Full-Time Schedule: Monday through Friday Job Summary The Care Coordinator / Medical Assistant provides both administrative and clinical support to individuals and families seeking care at Plymouth Psych Group. This role is responsible for front-desk coordination, patient intake, scheduling, and communication, while also supporting clinical staff with basic medical assistant duties such as rooming patients, documenting vitals, and assisting providers to ensure efficient, high-quality patient care. This position serves as a liaison between patients, providers, clinical staff, and the back office while maintaining strict confidentiality and professionalism.

Requirements

Demonstrates compassion, empathy, and respect for all patients; patient care is a top priority.
Excellent customer service and communication skills.
Understanding of HIPAA and the importance of confidentiality.
Highly flexible and adaptable to changing departmental needs.
Strong organizational and multitasking skills in a fast-paced environment.
Attention to detail with the ability to remain focused under pressure.
Basic computer proficiency, including Microsoft Word and Excel; experience with EHR systems preferred.

Nice To Haves

Medical Assistant experience or training preferred (certification a plus but not required, if applicable).

Responsibilities

Greets all patients and verifies demographic and insurance information for accuracy.
Assists patients and family members with completion of pre-registration and intake forms.
Schedules, reschedules, and coordinates appointments, including last-minute and urgent scheduling needs.
Reviews no-call/no-show accounts and contacts patients to reschedule appointments.
Answers phones, screens callers, relays messages, and routes calls to appropriate departments.
Checks voicemail every 30 minutes to ensure timely response to patient messages.
Confirms callbacks, reschedules appointments, and communicates no-show/late cancellation policies.
Maintains, files, and updates patient charts, orders, demographics, and other documentation; shreds outdated information per policy.
Informs patients of costs of care and collects copays, coinsurance, and deductibles.
Posts payments according to protocol; prepares and balances daily financial registers and submits documentation to billing.
Maintains physician and provider schedules within the Practice Management system.
Assists with filing and other administrative support needs as assigned.
Rooms patients and prepares them for appointments in a timely and professional manner.
Obtains and documents vital signs, height, weight, and other relevant clinical information as appropriate.
Assists providers with clinical workflows, including pre-visit preparation and post-visit follow-up tasks.
Updates medication lists, allergies, and patient histories in the electronic health record (EHR).
Prepares exam rooms and ensures rooms are stocked, clean, and organized.
Assists with coordination of lab orders, referrals, prior authorizations, and documentation as directed.
Provides patients with instructions, educational materials, and follow-up guidance per provider direction.
Communicates patient concerns or clinical observations to providers promptly and accurately.
Supports telehealth visits by assisting with patient check-in, documentation, and troubleshooting as needed.