Care Coordinator Liaison

Better-Health-Group•Oklahoma City, OK

6d•$20 - $23

About The Position

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. What’s Your Why? Are you looking for a career opportunity that will help you grow personally and professionally? Do you have a passion for helping others achieve Better Health? Are you ready to join a growing team that shares your mission? Why Join Our Team: At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health. Responsibilities Position Objective: The Care Coordinator Liaison is an administrative role, and is responsible for coordinating the delivery of care to patients, and ensuring that the care provided meets our value of 5-Star Service.

Requirements

Highschool degree or equivalent required
Prior experience working in a clinical setting, preferred
Prior experience working with electronic medical record systems, preferred
Strong telephonic skills to include communicating with patients, facilities, and other physician offices
Demonstrated ability to handle data with confidentiality
Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision
Excellent organizational, time-management, and multi-tasking skills with strong attention to detail
Excellent written and verbal communication skills; must be comfortable communicating with patients, vendors, and outside practices
Basic computer skills, including familiarity with electronic medical records
Strong critical thinking and problem-solving skills
Must be results-oriented with a focus on quality execution and delivery
Exceptional interpersonal and customer service skills
Working knowledge with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration
Appreciation of cultural diversity and sensitivity toward target patient population
Full range of body motion, including handling and transferring patients, manual and finger dexterity; including eye-hand coordination
Requires standing, walking, pushing, bending, kneeling, and reaching at arm’s length and overhead in a clinic for prolonged periods of time
Requires ability to sit or stand for prolonged periods of time
Requires ability to lift/carry up to 15 lbs
Requires corrected vision and hearing to normal range
Ability to sit for extended periods of time
Ability to operate a computer and telephone
Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

Nice To Haves

Prior experience working in a clinical setting
Prior experience working with electronic medical record systems

Responsibilities

Schedule patients to be seen at least 4 times per year, including scheduling patient follow-up visits and rescheduling canceled appointments and no-shows
Support Transition of care phone calls to include completion of medical records requests post-discharge (INP and ER)
Schedule timely patient post-discharge follow-up appointments (INP and ER)
Schedule new patients to be seen by their PCP within 30 days of their effective date
Obtain prior patient records and ability to use new patient registration process for scheduling
Facilitate HEDIS/Stars call outreach to include Part C and Part D Gap Reports
Facilitate patient referral coordination to include: Concierge Referral Process to assist patient scheduling with a specialist
Obtain records from specialist post-visit and upload documents into the patient chart/EMR for PCP review
Telephone outreach to disenrolled members
Assist with medical records transfers
Connect patients with resources within the community to improve patient outcomes
Additional duties as assigned