Care Coordinator Katie Beckett Specialist
About The Position
AAC is seeking a knowledgeable and compassionate Care Coordinator whose primary responsibility is guiding families through the Katie Beckett Waiver application, renewal, and maintenance process. This role requires a deep understanding of Georgia Medicaid, commercial insurance, state guidelines, and documentation requirements. The Care Coordinator provides hands-on support to families, helping them complete paperwork, understand timelines, resolve issues, and access the resources their child needs. The ideal candidate combines strong organizational skills with excellent communication and a family-centered approach.
Requirements
- Katie Beckett Waiver Application Experience Required (applications, renewals, documentation, medical criteria)
- Strong working knowledge of Georgia Medicaid
- Understanding of insurance documentation and state-level coverage requirements
- Ability to track and communicate state policy changes
- Strong organization, attention to detail, and follow-through
- Excellent interpersonal, communication, and customer service skills
- Ability to guide families through complex, multi-step processes with compassion and clarity
- Must be willing to travel across our centers as needed
Nice To Haves
- Background in ABA, behavioral health, pediatrics, or case management
- Experience supporting families with school transitions or IEP processes
- Bilingual (Spanish/English)
Responsibilities
- Serve as the main point of contact for families navigating the Katie Beckett Waiver process.
- Guide caregivers step-by-step through initial applications, renewals, documentation gathering, and completion of required forms.
- Provide detailed checklists, timelines, and preparation materials to ensure accurate submission.
- Review application packets for completeness and accuracy before families submit to DFCS.
- Educate families about eligibility criteria, required medical documentation, and levels of care expectations.
- Assist families in resolving issues related to denials, requests for additional information, or re-evaluations.
- Track and monitor waiver deadlines, renewals, and state updates related to the program.
- Support families in understanding Georgia Medicaid and commercial insurance guidelines as they relate to ABA therapy.
- Educate caregivers on insurance coverage rules, required documentation, and benefit limitations.
- Stay current on state policy, insurance guideline changes, and communicate updates promptly.
- Assist families with insurance transportation support, including familiarity with Verida processes—eligibility, scheduling rides, and navigating trip approvals.
- Provide guidance and research on additional waiver programs currently being explored including eligibility criteria and information-gathering steps.
- Connect families to community and state-funded resources, including respite care, advocacy groups, parent support programs, and developmental disability resources.
- Engage with community partners and organizations to strengthen resource networks and improve family access to services.
- Troubleshoot insurance issues such as eligibility lapses, documentation needs, or denied services.
- Provide compassionate, family-centered communication and follow-up.
- Maintain organized tracking systems for waiver timelines, application status, and renewals.
- Document all communication and support activities accurately in internal systems.
- Collaborate with billing, authorizations, and clinical teams when insurance or documentation issues impact services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
