Care Coordinator II

Didi Hirsch Brand•Inglewood, CA

13d•$23 - $27•Hybrid

About The Position

As a Care Coordinator II, you will play a crucial role in providing comprehensive case management, mental health, and substance use services to individuals with a history of persistent mental illness and/or substance use. In this position, you will be responsible for offering personalized care and support to individuals within an integrated health care setting, helping them navigate and access necessary services to optimize their well-being and recovery.

Requirements

Minimum of 2 years of relevant work experience or a Bachelor's degree.
Current knowledge of all job specific skills including crisis intervention and multicultural and socio-economic issues, and documentation standards.
Knowledge of Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
Knowledgeable about and actively supports integrated mental health, physical health and substance use treatment for improving care for the whole person.
Basic advocacy skills to include a holistic approach to integrated health care and case management.
Skills to present ideas, information, and viewpoints clearly, both verbally and in writing.
Able to efficiently use the personal computer to include Microsoft Office Suite and Electronic Health Record.
Ability to travel in the community and/or between agency sites to provide services in a variety of settings, including outpatient and field based locations (home, school, etc.).
Ability to utilize data, outcomes, experience and judgment to make effective business and therapeutic decisions.
Demonstrate commitment to team objectives and Didi Hirsch mission.
Adapt to changing needs by acquiring new skills and knowledge.
Ability to transport clients using personal or Agency vehicle and/or public transportation.
Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.

Responsibilities

Mentors new employees joining the agency especially in onboarding for new staff.
Attends trainings relevant to the role; presents information in team meetings and leads presentations and/or trainings to staff such as COS billing.
Serves as a content specialist that may tap into skillset and/or specialty presenting relevant information and knowledge to peers and other colleagues.
Assists with other division projects as needed.
Some elevated duties, assignments and projects in supporting and working with CC3.
Assists clients to locate, access and utilize a full range of health care services, community support groups and resources; establish and maintain housing; access mental and medical care, rehabilitation programs and drug/alcohol services; increase social contacts and engage in constructive activities.
Assesses clients’ needs and functioning, presents cases in treatment team meetings and monitors progress as needed.
Acts as client advocate interfacing with housing and support agencies including property owners, support groups, Social Security, Medicare/MediCal, etc.
Develops and maintains rapport and cooperative relationships with community agencies for the benefit of the clients.
Provides individual/group supportive counseling and psycho-education to assist clients in coping with mental illness and/or substance use, promote recovery and develop self-sufficiency.
Provides crisis intervention and facilitates conflict resolution among the program clients as needed; assists clients in problem-solving life situations.
Interfaces with clinical and medical staff in coordinating client care.
Meets Agency client service expectations.
Monitors and maintains documentation of client services; ensures compliance with Agency, county, state and federal policies and procedures, standards and guidelines.
Develops and maintains clinical skills through seminars, workshops, or other forms of continuing education/training related to individuals with a history of mental illness and/or substance use disorders.
Attends and participates in Agency and program/team meetings, individual/group supervision, and related community Agency meetings as required/requested.
Provides social rehabilitation services to clients and their families individually and/or group setting.
Conducts outreach services to generate client referrals.
Participates in community resource and/or health fairs.
Provides parenting services to individuals, groups or the community at large.