Care Coordinator-Employee Assistance Program

Weill Cornell Medical College•New York, NY

11d

About The Position

Provides telephonic intake assessments, makes referrals to the Employee Assistant Program's (EAP) counselors and other company-sponsored benefits, coordinates referrals to longer-term care for the EAP Team, creates wellness content for EAP training programs, and performs other administrative functions as requested by the Clinical Director.

Requirements

Master's Degree
LMSW, LMHC or other entry-level licensed Master’s-level clinician.
Basic to moderate expertise in Word, Excel, and PowerPoint.
Ability to master EAP software and other relevant software as needed (e.g., Visio).
Strong customer service focus with ability to appropriately manage escalations; communicates effectively with clients and staff.
Strong organizational skills, including tracking multiple staff calendars and analyzing supply/demand issues relative to staffing levels.
Ability to research wellness/psychology/relationship topics and create content for webinars & seminars based on research from reputable and documented source material in PowerPoint.
Ability and willingness to take on projects as needed as assigned by the Clinical Director or other program leaders.
Licenses and Certifications Dependent on candidate's qualifications.

Nice To Haves

Experience with principles of Care Management and Care Coordination a plus.

Responsibilities

Conducts telephonic intakes with client for the EAP; responds to messages relayed from other EAP and back-up call center staff.
Documents all client contacts in a thorough and timely manner in EMR (electronic medical records) software.
Documents non-clinical contacts and services (e.g., management consultations, critical incident requests, wellness training requests and program attendance, satisfaction and outcome survey results, etc.) in Excel or other software as appropriate.
Manages and charts full-time and part-time staff schedules.
Obtains and charts data for utilization and budget reports and flow charts using Excel, PowerPoint, Visio, and/or EAP software.
Researches and creates content for wellness webinars and develops associated PowerPoint presentations.
Provides referrals to EAP clinicians.
Assists EAP staff in making longer-term care or higher level-of-care referrals for clients utilizing clinicians and programs who are in-network with the client’s behavioral health insurance, specialty care and/or community resources.
Provides management consultations to HR, managers, supervisor and leadership around troubled employees, employees with performance issues, and around initial Critical Incident Response (CIR) requests.
Provides referrals to all relevant non-EAP company-sponsored benefits (legal, financial, child-care, work-life, Nurseline, smoking cessation, etc.).
Attends and contributes to team meetings and supervisory and peer supervision.