Care Coordinator - Care Management Team

SAC Health System • San Bernardino, CA

366d

About The Position

The Care Coordinator, CMT manages cases regarding utilization review, discharge planning, and patient services coordination. Collaborates with insurers, managed care organizations, referral providers, patients, and families to assist in developing case management guidelines. The position involves performing intensive case management for a caseload of low to moderate risk patients with chronic medical, behavioral, or substance use health conditions. The Care Coordinator will collaborate with patients and the care team to build integrated plans of care to address medical, behavioral, and social support needs, ensuring comprehensive, coordinated care.

Requirements

• High School Diploma or GED required.
• Graduation from a Certified Medical Assistant Program is required.
• Associate degree preferred.
• Medical Assistant Diploma/Certificate and Current CPR/BLS certification required.
• Valid California driver's license and auto insurance is required.
• 2+ years as a Medical Assistant or related field required.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to use variations of electronic health records and other various databases.
• Excellent communication skills both orally and in writing.
• Ability to communicate with and relate to a diverse group of people.
• Strong conflict and problem resolution skills.
• Flexible to perform a variety of tasks.
• Well organized and a self-starter.
• Strong analytical and problem-solving skills.
• Legally authorized to work in the United States on a full-time basis.

Nice To Haves

• Experience in a healthcare setting.
• Familiarity with case management guidelines.

Responsibilities

• Perform intensive case management for a caseload of low to moderate risk patients with chronic medical, behavioral, or substance use health conditions.
• Collaborate with patients and the care team to build integrated plans of care to address medical, behavioral, and social support needs.
• Participate in Systematic Case Reviews and assist in developing a plan of care for patients based on integrated feedback.
• Compile and analyze patient data/team data to provide prioritization and informed feedback to management.
• Actively monitor results to ensure appropriate follow-up and diagnostic studies are ordered and completed.
• Assist patients discharged from higher levels of care with transitioning to home, including medication reviews and referral follow-up.
• Work within a team of nurses, behavioral health clinicians, and patient navigators to ensure patient health needs are met.
• Maintain active collaboration with the care team and extended network of care providers.
• Engage and enroll new patients into the program through in-person or telephonic outreach.
• Meet value-based measurement expectations through data-driven, measurement-based care.
• Conduct home and/or community-based visits as required.
• Attend and participate in staff meetings, in-services, staff development, educational courses, workshops, and conferences.

Benefits

• Industry Leading PTO Accrual (accrued per pay period)
• Sick Leave
• Paid Holidays
• Paid Jury Duty, Bereavement
• SAC Health Covers approximately 85% of Team Member health premium costs
• Retirement - up to 8% employer contribution
• Continuing Education and Learning Benefits
• Annual Mission Trip

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees