Care Coordinator, Behavioral Care Center (BCC)

Mental Health Cooperative•Nashville, TN

19d•Onsite

About The Position

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you! The Care Coordinator supports discharge planning efforts at the Behavioral Care Center (BCC), a 60-bed residential mental health treatment facility located in the Davidson County Downtown Detention Center. This role focuses on assessing residents’ housing needs, identifying appropriate community-based options, and cultivating relationships with local providers to ensure safe and sustainable transitions post-treatment. The Care Coordinator works closely with the Discharge Specialist, clinical team, and external agencies to promote continuity of care and successful reintegration into the community.

Requirements

Strong knowledge of housing resources, community-based services, and behavioral health systems.
Ability to build rapport, communicate effectively, and engage diverse populations, including individuals with behavioral health needs and justice involvement.
Strong organizational skills with the ability to prioritize, problem-solve, and manage time effectively.
Ability to remain calm, professional, and solution-focused in fast-paced or high-pressure environments.
Proficient in documentation, electronic health records, and collaborative communication.
Ability to work effectively with multidisciplinary teams and external partners.
Commitment to trauma-informed, person-centered, and culturally responsive care.
Bachelor’s degree in Social Work, Psychology, Criminal Justice, or related field preferred; equivalent experience considered.
Experience in behavioral health, residential treatment, care coordination, or reentry/discharge planning strongly preferred.
Master’s degree in Mental Health Counseling, Social Work, Psychology, or related field.
Licensed or license-eligible in Tennessee (LCSW, LPC-MHSP, LMFT, etc.).
Minimum 2 years of clinical experience, preferably in correctional or residential settings.
Valid Tennessee Driver’s License.
Acceptable Motor Vehicle Report (MVR).
Acceptable Criminal Background Investigation.
Personal Automobile Insurance.
Effective written and verbal communication.
Ability to prioritize and remain calm in crisis situations.
Flexibility and adaptability to changing needs.
Commitment to trauma-informed and recovery-oriented care

Nice To Haves

Knowledge of justice-involved populations or experience working in correctional settings is a plus.
Experience in team coordination or leadership preferred.

Responsibilities

Conduct housing and social needs assessments within 48 hours of admission for all assigned residents.
Identify, coordinate, and secure appropriate housing and community-based resources to support individualized discharge plans.
Maintain strong working relationships with local housing providers, shelters, transitional living programs, and community organizations.
Collaborate with the BCC Discharge Specialist, clinicians, and interdisciplinary team to develop comprehensive, person-centered discharge plans.
Participate in multidisciplinary team meetings, providing care coordination updates and ensuring alignment of resident needs.
Provide follow-up support post-discharge to ensure linkage to services and promote continuity of care.
Document all care coordination activities, referrals, and discharge actions accurately and timely in accordance with agency, contract, and HIPAA requirements.
Advocate for residents’ housing stability, access to essential services, and removal of systemic barriers impacting reentry success.
Serve as a flexible resource to support high-volume periods, staffing shortages, or emergent needs across BCC and DCSO.
Assist the Discharge Planning team at DCSO by completing housing/resource assessments for individuals preparing for release when needed.
Coordinate with DCSO clinical and custody partners to support timely transition planning and case handoff.
Provide onsite or virtual support for release coordination, including linkage to outpatient treatment, housing programs, and community agencies.
Participate in discharge meetings, case staffing, or collaborative planning sessions with DCSO partners.
Support data collection, reporting, and workflow documentation related to discharge planning activity at the detention center.
Attend all mandatory in-services, continuing education, and annual health requirements.
Comply with all Corporate Compliance, OSHA, and HIPAA policies.
Participate in proactive team efforts to achieve departmental and agency goals.
Perform other duties as assigned.
Provide leadership through example and sharing of knowledge/skill.