Care Coordinator - Auth - Scheduling Specialist (On-site)

American Addiction Centers • Charlotte, NC

85d • $20 - $30

About The Position

The position involves completing referrals for patients and coordinating with referring and receiving practices and/or departments. The role may also include preparing financial estimates for patients and obtaining necessary authorizations. The individual will direct patients to providers within their insurance plan, review benefits, and educate patients on their insurance coverage. Additionally, the position requires coordinating and scheduling surgical procedures, diagnostic testing, or other services with various departments and providers. The individual will review and confirm schedules to ensure accuracy and proper time allocation, and follow up on all referrals to prevent care gaps.

Requirements

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of insurance coverage and medical necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Nice To Haves

• Experience in a fast-paced office environment.
• Ability to bend and lift up to 10 lbs.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• Coordinates and prepares financial estimates for patients.
• Obtains all authorizations needed for procedures.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patients on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments.
• Reviews schedules and confirms that they are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and short- and long-term disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees