Care Coordinator 1

METROPOLITAN DEVELOPMENT COUNCIL•Tacoma, WA

1d•Onsite

About The Position

The Care Coordinator 1 guides and assists participants in attaining initial safety and stability toward supporting self-sufficiency. This role involves assisting participants in accessing necessary resources to help them sustain their exit from poverty or maintain stability with government subsidies. The position provides case management services and builds relationships within the community. Key responsibilities include developing individualized plans for clients to achieve self-reliance, regularly analyzing individual outcomes, and problem-solving to engage participants effectively. The Care Coordinator researches and secures information related to healthcare, psychological, and social factors, evaluating this information alongside participant capabilities to inform plan development. The role also involves counseling participants, aiding them in mobilizing inner capabilities and community resources, and assisting in securing entitlements such as SSI, AFDC, Food Stamps, Medical Coupons, State General Assistance, Local Welfare, Child Care, and Veteran Benefits. Accurate data compilation, report preparation, and follow-up procedures using an electronic case management system are required. The Care Coordinator works collaboratively with the team, management, and other programs to ensure a comprehensive plan for clients and guests.

Requirements

AA in Psychology, Sociology, Social Work, Mental Health or closely related field of study required.
Two years' experience working closely with individuals and families in need of assistance; understanding the theory and practice of multiple evidence-based and best practices utilized in case management.
OR any combination of relevant education and experience that demonstrates ability to successfully complete essential responsibilities.
Knowledge of HIPAA compliance when collecting and storing participant information.
Knowledge and ability to access entitlement programs, community, social, medical, mental, chemical dependency services and/or education, job training and employment services within MDC and outside the organization as appropriate based on client(s) need.
Knowledge and ability to successfully implement interviewing, counselling methods, principles, and techniques that result in measurable positive outcomes.
Ability to analyze interventions for effectiveness, research and develop alternative interventions, openly solicit supervisory guidance and input.
Proven ability to maintain accurate, thorough, timely and complete case files and ability to communicate professionally in writing and verbally.
Knowledge of electronic recordkeeping for client information.
Demonstrated ability to work with difference, specifically around race, ethnicity, religion, sexual orientation and gender identity, disability, etc., and how these differences contribute to disparate outcomes for these populations.
Washington State Driver’s License; maybe required to drive company vehicle, and is insurable for purpose of transporting clients to scheduled appointments and/or visiting and monitoring client’s living environment.

Nice To Haves

BA in Psychology, Sociology, Social Work, Mental Health or closely related field preferred.

Responsibilities

Guide and assist participants in attaining initial safety and stability toward supporting self-sufficiency.
Assist in accessing necessary resources, which will equip participants with tools to help them sustain their exit from poverty or provide tools to help them maintain a level of stability with government subsidies.
Provide case management services and build relationships within the community.
Develop specific, individualized plans that serve as road maps for clients to get them to a self-sufficient status where they are working towards self-reliance.
Analyze individual outcomes regularly, and continue to problem-solve and research new/innovative ways to engage successfully with participants who do not immediately respond to an offered approach.
Research and secure information which may include healthcare, psychological and social factors that contribute to the participant’s situation, and evaluate such information along with participant’s capabilities, to more fully inform the development and ongoing assessment of the individualized plan.
Counsel participants regarding plans for meeting needs, and aid participants in mobilizing inner capabilities and community resources for improving social functioning.
Assist participants in securing entitlements such as SSI, AFDC, Food Stamps, Medical Coupons, State General Assistance, Local Welfare, Child Care and Veteran Benefits.
Compile accurate data, prepare accurate reports and conduct follow up procedures utilizing an electronic case management reporting data system.
Work collaboratively with team, management and other programs to ensure an overall plan for clients and guests.
Other duties as assigned.