Care Coordination Supervisor - Hancock/Seneca Counties

Harbor•Toledo, OH

5d•Hybrid

About The Position

Harbor is seeking an experienced individual for our Care Coordination Supervisor role. This position manages, directs, and leads assigned Care Coordination team. The position also provides administrative and clinical supervision, and care coordination services based on client/family and agency needs. Hancock or Seneca County resident or adjacent county preferred. Position is full time, 40 hours per week, and remote and field based, requiring travel through the counties and occasional regional travel. Education/Experience/Other Requirements : At least 3 years of experience (or 2 years with a Bachelor's degree; or 1 year with a Master's degree) in children's behavioral health, child welfare, developmental disabilities, juvenile justice, or related field providing community-based services to youth and their families or caregivers. Master's degree and license in behavioral health field preferred. LSW or LPC preferred. Must have experience in at least one of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development. Culturally competent or responsive with training and experience necessary to manage complex cases Qualifications and experience to work with children and families experiencing SED, trauma, co-occurring behavioral health disorders and engaged with one or more child-service systems. Prior Wraparound or Intensive Home-Based Treatment experience preferred. Must be a team player, honest, self-motivated, and organized. Excellent leadership and communication skills required. Able to effectively supervise, provide care coordination services and motivate staff to achieve maximum results. Able to work successfully with interdisciplinary teams. Must have a valid driver's license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor's vehicle insurance carrier. Must be proficient and accurate in computer use, including Microsoft Word. Required to complete High Fidelity Wraparound training and successfully complete skill and competency-based training to supervise delivery of ICC and MCC. CPR/First Aid and NCI/CPI Certifications required within 90 days of employment. Essential Job Competencies/Primary Duties: Provides leadership, education, training, and team-building skills to ensure care coordination services adhere to High Fidelity Wraparound Principles and meet contractual requirements. Demonstrates leadership and supervision skills that lead to acceptable/expected levels of productivity, efficiency, and effectiveness of team members in expecting and providing excellent care to clients. Ensures coverage of services, supervision, and crisis support across care coordination teams including available 24/7 coverage for care coordination youth and families. Identifies formal and informal resources within the community. Trains, manages, coordinates, evaluates and supervises all operations within assigned Care Coordination team of up to 8 Care Coordinators. Provides personnel management functions for all assigned staff including supervision, annual evaluations, involvement in hiring, disciplinary actions, etc. Any disciplinary action involving time off without pay or termination requires coordination/consultation with Human Resources. Serves as consultant and supervisor for Duty to Protect and manages incident reports according to agency policy. Participates in community meetings and workgroups focused on enhancing services and community capacity to effectively serve youth and families. Provides care coordination services as needed. Maintains client records and completes all documentation on a “real-time” basis. Reviews with clinical documentation and co-signs as required. Assures that all care coordination services, and documentation of the team meet all certification, contractual and accreditation requirements. Assists with preparing the team for accreditation, licensure, certification, and audits. Ensures customer satisfaction for both internal and external customers. Keeps current with trends and developments related to essential job competencies and demonstrates continued growth. Available for and can handle crisis situations in a prompt, client/family centered and professional manner and provides Pre-screening services as needed. Reviews “Authorizations to Disclose / Obtain Confidential Information” (ROIs/PHIs) as. requested by Medical Records for ROIs needing clinical review. Participates in external committees, events, and media coverage to ensure Harbor representation. Must be willing to work flexible hours including evenings and/or weekends.

Requirements

At least 3 years of experience (or 2 years with a Bachelor's degree; or 1 year with a Master's degree) in children's behavioral health, child welfare, developmental disabilities, juvenile justice, or related field providing community-based services to youth and their families or caregivers.
Must have experience in at least one of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development.
Culturally competent or responsive with training and experience necessary to manage complex cases
Qualifications and experience to work with children and families experiencing SED, trauma, co-occurring behavioral health disorders and engaged with one or more child-service systems.
Must be a team player, honest, self-motivated, and organized.
Excellent leadership and communication skills required.
Able to effectively supervise, provide care coordination services and motivate staff to achieve maximum results.
Able to work successfully with interdisciplinary teams.
Must have a valid driver's license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor's vehicle insurance carrier.
Must be proficient and accurate in computer use, including Microsoft Word.
Required to complete High Fidelity Wraparound training and successfully complete skill and competency-based training to supervise delivery of ICC and MCC.
CPR/First Aid and NCI/CPI Certifications required within 90 days of employment.

Nice To Haves

Master's degree and license in behavioral health field preferred.
LSW or LPC preferred.
Prior Wraparound or Intensive Home-Based Treatment experience preferred.

Responsibilities

Provides leadership, education, training, and team-building skills to ensure care coordination services adhere to High Fidelity Wraparound Principles and meet contractual requirements.
Demonstrates leadership and supervision skills that lead to acceptable/expected levels of productivity, efficiency, and effectiveness of team members in expecting and providing excellent care to clients.
Ensures coverage of services, supervision, and crisis support across care coordination teams including available 24/7 coverage for care coordination youth and families.
Identifies formal and informal resources within the community.
Trains, manages, coordinates, evaluates and supervises all operations within assigned Care Coordination team of up to 8 Care Coordinators.
Provides personnel management functions for all assigned staff including supervision, annual evaluations, involvement in hiring, disciplinary actions, etc.
Serves as consultant and supervisor for Duty to Protect and manages incident reports according to agency policy.
Participates in community meetings and workgroups focused on enhancing services and community capacity to effectively serve youth and families.
Provides care coordination services as needed.
Maintains client records and completes all documentation on a “real-time” basis.
Reviews with clinical documentation and co-signs as required.
Assures that all care coordination services, and documentation of the team meet all certification, contractual and accreditation requirements.
Assists with preparing the team for accreditation, licensure, certification, and audits.
Ensures customer satisfaction for both internal and external customers.
Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
Available for and can handle crisis situations in a prompt, client/family centered and professional manner and provides Pre-screening services as needed.
Reviews “Authorizations to Disclose / Obtain Confidential Information” (ROIs/PHIs) as. requested by Medical Records for ROIs needing clinical review.
Participates in external committees, events, and media coverage to ensure Harbor representation.
Must be willing to work flexible hours including evenings and/or weekends.