Care Coordination Specialist

Huntsville Hospital Health System

6d•Onsite

About The Position

The Coordination Specialist serves as the key intermediary between patients, healthcare providers, local employers’ employees, and internal teams, ensuring seamless navigation or primary care, specialists, lab work, imaging, and procedures within the HH Health System. This role manages inbound communications including calls, emails and faxes, and coordinates with the Corporate Care Team to streamline workflows and optimize efficiency. The specialist builds relationships with provider scheduling teams to secure timely appointments and ensure patients receive necessary care without delays. Responsibilities include data collection, reporting, and accurate documentation to facilitate smooth handoffs. Additionally, this role identifies and resolves care coordination gaps to enhance the patient experience. By effectively managing referrals and optimizing patient retention. Specialist must be flexible and may be required to work on site at HH Urgent Care as part of the position coverage requirements. The position reports to the Senior Manager of Corporate Health Business Development.

Requirements

High school diploma or GED
Prior customer service, health services, health insurance, case management, scheduling, and/or related experience.
Knowledge of health care environment.
Computer literate with the ability to learn new software applications, develop reports, and review data.
Excellent communication and customer service skills required.
Attention to details and ability to handle multiple tasks simultaneously.
Ability to problem solve and communicate effectively.

Nice To Haves

Associates or Bachelor Degree.

Responsibilities

Manages inbound communications including calls, emails and faxes
Coordinates with the Corporate Care Team to streamline workflows and optimize efficiency
Builds relationships with provider scheduling teams to secure timely appointments
Data collection
Reporting
Accurate documentation to facilitate smooth handoffs
Identifies and resolves care coordination gaps to enhance the patient experience
Effectively managing referrals and optimizing patient retention

Benefits

medical
dental
vision
life insurance
flexible spending
short term and long term disability
several retirement account options with 401K organization match
nurse residency program
tuition assistance
student loan reimbursement
On-site training and education opportunities
Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!