Care Coordinator Manager
About The Position
If you’re the kind of person who lights up when helping others, builds trust easily, and takes pride in supporting older adults and their families, this role is for you. Osborn Home Care is seeking an engaging, compassionate, and self‑motivated Care Coordination Manager who will serve as the face of our organization for clients and families. In this role, you’ll guide people through some of their most important decisions ensuring they feel heard, supported, and confident every step of the way. About The Osborn The Osborn is a nationally recognized, non‑profit senior living organization rooted in excellence, integrity, and compassion. Through Osborn Home Care, we bring high‑quality, personalized care directly into the homes of older adults, empowering independence, dignity, and peace of mind. As part of our team, you’ll be a true advocate for seniors and a trusted partner to their families. Position Overview The Care Coordination Manager plays a central, client‑facing role serving as the primary liaison between clients, families, caregivers, and internal teams. From the first phone call to ongoing support, you’ll lead the care coordination journey with warmth, professionalism, and meticulous attention to detail. This is a dynamic role ideal for someone who is: A natural relationship‑builderA confident communicator A proactive problem‑solver Passionate about delivering exceptional home care experiences
Requirements
- HHA, CNA, or LPN certification preferred.
- Minimum of two years of home care or healthcare experience.
- Experience with home care staffing and scheduling strongly preferred.
- Strong communication, interpersonal, and organizational skills.
- Ability to work independently, manage multiple priorities, and thrive in a fast‑paced environment.
- Comfortable learning and using scheduling and client‑management systems.
- A passion for advocating for seniors and providing compassionate, high‑quality care.
Responsibilities
- Serve as the primary point of contact for client inquiries and referrals, offering prompt, professional, and compassionate support.
- Lead the intake and discovery process to understand client needs, preferences, and goals.
- Guide clients and families through the transition from inquiry to active home care services.
- Coordinate admissions and collaborate closely with nursing, scheduling, and operations teams.
- Maintain strong, ongoing communication with clients and families—responding to questions, addressing concerns, and managing service updates.
- Partner with scheduling coordinators to match clients with caregivers who support long‑term success and satisfaction.
- Support onboarding and engagement for start‑of‑care teams.
- Participate in community outreach and help build relationships with external care partners and referral sources.
- Deliver exceptional customer service and act as a positive ambassador for Osborn Home Care in every interaction.
Benefits
- Competitive salary: $68,190.04 – $74,263.02 (based on experience).
- A mission‑driven, reputable non‑profit organization.
- Supportive leadership and a collaborative team culture.
- The opportunity to make a genuine, lasting difference in the lives of older adults and their families.
- Opportunities for professional growth in a stable, respected organization.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
