Care Coordination Case Manager (CRECOOCM-01)

New Freedom•Phoenix, AZ

6d•Onsite

About The Position

This position is responsible for everything from administrative tasks to member, employee, physician, and lab support tasks. For adults with recovery and re-entry issues, recovery and success in life depends on good mental and physical health, as well as having satisfying relationships, safe housing, purpose in life, a sense of belonging, and hope for the future. This includes assisting the members on the medical case management side with acquiring and utilizing the skills necessary to become self-sufficient to manage and enjoy their lives.

Responsibilities

Communicate member needs to clinical team members and provide timely follow-up to support coordinated, high-quality care.
Deliver supportive services, including assistance with maintaining, monitoring, and modifying covered medical services, while offering compassionate attention to members and families.
Maintain accurate and confidential clinical records by documenting medical histories, vitals, test results, appointments, and all member interactions.
Coordinate daily administrative operations such as scheduling, check-in/check-out, medical record management, referrals, and support for primary care and Tele-Med/Tele-Psych appointments.
Assist with monitored urinalysis, drug testing, and COVID-related testing for members and employees in accordance with company protocols.
Adapt to fluctuating client flow, acuity levels, and operational demands while consistently upholding quality standards.
Ensure full compliance with healthcare regulations—including HIPAA, OSHA, and organizational policies—and collaborate professionally with leaders, staff, and members.
Meet assigned KPIs and actively participate in required clinical supervision and continuing education to maintain BHPP/BHT designation and support ongoing professional growth.
Performing additional duties as assigned to support our mission.

Benefits

Competitive pay
Enhanced health insurance
$0 Medical Plan available and other majority paid by company options
$0 primary care co-pay
$2,000 FREE Health Reimbursement Account
Flexible Spending Account- medical and dependent care options
Low-cost dental, vision, & supplemental coverage
Company-paid life insurance & short-term disability
Employee Assistance Program
401(k) with company match
Generous paid time off
Free meals, snacks, drinks, & gym access
Free onsite training & certifications – CPR, Safety Care, Peer Support, and more